Area Coach

Hospitality Restaurant Group; Rutland (VT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Bonus eligible

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Hospitality Restaurant Group is seeking an Area Coach to lead a cluster of Taco Bell restaurants and ensure management teams achieve operating targets. You will drive staffing, training and accountability across units, with emphasis on customer experience and profitability.

The role requires strategic oversight, field leadership and hands-on coaching to maximize sales, guest satisfaction and team performance in a fast-paced environment.

Qualifications

• 5 years of successful, operational multi-unit management experience.
• Proven track record in coaching and developing managerial employees.
• Proven ability to achieve customer satisfaction, financial performance and employee engagement.
• Good communication and strong interpersonal skills, with conflict resolution ability.
• Exceptional team-building capability and leadership presence.
• Basic business math and accounting skills, and strong analytical decision making.
• Basic PC literacy.
• Must have reliable transportation and a valid driver’s license.
• Must be able to travel between designated stores daily.
• Background checks are run on all management employees.

Responsibilities

• Lead 4–10 Taco Bell restaurants under your supervision and ensure each GMs meet or exceed operating plans.
• Hire, coach and develop RGMs, assistant GMs and shift managers.
• Provide regular feedback in 1:1 sessions and drive performance improvement.
• Monitor customer experience and use VOC/CORE data to guide improvements.
• Lead product and program rollouts with RGMs to ensure success.
• Address customer issues quickly while maintaining positive relations.

Skills

Multi-unit management

Leadership

People development

Communication

Customer satisfaction

Financial acumen

Team building

Conflict resolution

Business math

PC literacy

Valid driver’s license

Job description

Description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

The Area Coach (AC) provides overall leadership and direct supervision of approximately 4 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit.

Benefits

• 401(k) with company matching
• Paid time off
• Bonus eligible position
• Dental insurance
• Health insurance
• Vision insurance
• Mileage reimbursement

Role:

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the “4 Rights” in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Requirements

The ideal candidate for the Area Coach position will possess:

• 5 years of successful, operational multi-unit management experience.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to achieve a high level of customer satisfaction, financial performance and employee satisfaction
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical decision making skills.
• Basic personal computer literacy
• Must have reliable transportation and valid driver’s license
• Must be able to travel between designated stores daily
• Background checks are run on all management employees