Area Coach

Taco Bell; City of Rome (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

A fast-food franchise seeks an experienced Area Coach to oversee 4 to 10 restaurants. This role involves recruiting and developing Restaurant General Managers (RGMs), coaching staff, and ensuring operational success. The ideal candidate has 5 years of multi-unit management experience and strong leadership skills. Benefits include 401(k) matching, health insurance, and paid time off. Must have reliable transportation. Join a dynamic team to enhance customer satisfaction and operational excellence.

Qualifications

• 5 years of successful, operational multi-unit management experience.
• Demonstrated track record of workplace achievement in selection and coaching.
• Proven ability to achieve high customer satisfaction levels.
• Good communication and strong interpersonal skills.
• Reliable transportation and valid driver's license required.
• Basic math and accounting skills with analytical decision making.
• Basic personal computer literacy.
• Reliable transportation and a valid driver’s license.
• Willingness to travel between designated stores daily.
• Background checks are run on all management employees.

Responsibilities

• Provide leadership and supervision of 4 - 10 Taco Bell restaurants.
• Recruit and develop the best RGMs and Shift Managers.
• Coach RGMs to ensure successful operations.
• Resolve customer complaints efficiently.
• Analyze financial performance and understand trends.
• Lead product and program rollouts to ensure success.
• Resolve customer complaints quickly while maintaining positive relations.
• Demonstrate a positive attitude with coworkers, employees and customers.
• Analyze the financial performance of your area and identify trends.

Skills

Operational multi-unit management experience

Workplace achievement in selection and coaching

Customer satisfaction

Communication skills

Interpersonal and conflict resolution skills

Team building capability

Basic business math skills

Analytical decision making

PC literacy

Job description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

The Area Coach (AC) provides overall leadership and direct supervision of approximately 4 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit.

Benefits

• 401(k) with company matching
• Paid time off
• Bonus eligible position
• Dental insurance
• Health insurance
• Vision insurance
• Mileage reimbursement

Role

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the "4 Rights" in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Requirements

The ideal candidate for the Area Coach position will possess:

• 5 years of successful, operational multi-unit management experience.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to achieve a high level of customer satisfaction, financial performance and employee satisfaction
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical decision making skills.
• Basic personal computer literacy
• Must have reliable transportation and valid driver's license
• Must be able to travel between designated stores daily
• Background checks are run on all management employees