Area Coach

Hospitality Restaurant Group; City of Rome (NY); Sur place; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Résumé du poste

Hospitality Restaurant Group is seeking an Area Coach to lead 4–10 Taco Bell restaurants, ensuring each unit meets operating plans and drives growth. You will recruit, coach, and develop RGMs and shift leaders, while maintaining high customer satisfaction and financial performance.

You will travel between stores daily, analyze performance, and implement product and program rollouts. A track record of senior-level multi-unit management and decisive leadership is essential for success.

Qualifications

• 5 years of multi-unit operations management experience.
• Proven coaching and development of managerial staff.
• Demonstrated ability to achieve customer satisfaction, financial performance and employee satisfaction.
• Strong interpersonal and conflict-resolution skills.
• Exceptional team-building capability.
• Basic business math and accounting skills.

Responsabilités

• Lead and hire RGMs, Assistant GMs and Shift Managers.
• Coach RGMs on the 4 Rights and provide regular feedback in 1:1 sessions.
• Take initiative, drive high activity, and maintain momentum.
• Monitor customer perception via visits, VOC and CORE analyses.
• Lead product and program rollouts with RGMs for success.
• Resolve customer issues quickly while preserving positive relations.
• Demonstrate enthusiasm with staff and customers.
• Analyze area financial performance and identify trends.

Connaissances

Leadership

Communication

Conflict Resolution

Team Building

Analytical Thinking

Customer Satisfaction

Financial Acumen

PC Literacy

Travel Availability

Description du poste

Description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

The Area Coach (AC) provides overall leadership and direct supervision of approximately 4 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit.

Benefits

• 401(k) with company matching
• Paid time off
• Bonus eligible position
• Dental insurance
• Health insurance
• Vision insurance
• Mileage reimbursement

Role:

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the "4 Rights" in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Requirements

The ideal candidate for the Area Coach position will possess:

• 5 years of successful, operational multi-unit management experience.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to achieve a high level of customer satisfaction, financial performance and employee satisfaction
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical decision making skills.
• Basic personal computer literacy
• Must have reliable transportation and valid driver's license
• Must be able to travel between designated stores daily
• Background checks are run on all management employees