Architectural Customer Support Specialist

YKK AP America Inc.; Austell (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

YKK AP America Inc. is seeking a detail-oriented customer service representative in Austell, GA to support architectural and construction products by combining strong service skills with technical knowledge.

You will assist customers with accounts, orders, pricing, and product information using your strong service skills and knowledge of the ERP system. Responsibilities include processing orders, validating specifications, coordinating with sales and production, resolving issues promptly, and

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of customer service experience in construction, manufacturing or architectural products.
• Knowledge of commercial construction products such as doors, storefront and curtain wall systems preferred.
• Strong communication and problem-solving skills.
• Familiarity with order management and ERP systems.

Responsibilities

• Process orders via phone, email, and in person.
• Enter orders accurately for standard and configured items.
• Resolve billing issues and customer inquiries professionally.
• Coordinate with sales and manufacturing to ensure on-time delivery.
• Identify upsell opportunities and maintain order accuracy.
• Review quotes and project requirements for alignment.

Skills

Customer service

Communication

Attention to detail

Teamwork

Time management

Education

High school diploma or GED

Tools

ERP systems

Order management software

Job description

YKK AP America Inc. is seeking a detail-oriented customer service representative in Austell, GA to support architectural and construction products by combining strong service skills with technical knowledge.

You will assist customers with accounts, orders, pricing, and product information using your strong service skills and knowledge of the ERP system. Responsibilities include processing orders, validating specifications, coordinating with sales and production, resolving issues promptly, and