Arcade Playmaker: Create Unforgettable Guest Fun

Little Creek; Shelton (WA); Hybrid; USD 31,000 - 48,000; Full time

Job summary

SCORE! Arcade Playmakers at Little Creek Casino Resort will be opening a brand-new entertainment space, delivering fun and engaging guest experiences at the venue. You will greet guests, handle payments, and keep arcade displays stocked and clean as part of a collaborative team.

The role focuses on safety, guest satisfaction, and friendly, proactive guest interactions, with flexible shifts including days, nights, holidays, and weekends to support a vibrant casino environment.

Qualifications

• High School Diploma or GED required.
• 6 months of experience in a customer service or guest-facing position required.
• Must possess a pleasant, upbeat, and sociable demeanor throughout the workday.
• Ability to work varying shifts, including days, nights, holidays, and weekends.
• Previous guest service or hospitality experience is preferred.

Responsibilities

• Greet and respond to guests in a friendly and positive manner with a sense of urgency.
• Collect payment for Arcade games and report any payment discrepancies.
• Conduct redemption inventory and ensure game displays are fully stocked.
• Responsible for the cleanliness of the game displays and Arcade location.
• Perform minor repairs on games and explain their operation to guests.
• Notify Slot Performance Technicians of any machine errors and return game play credits to guests.
• Report any game malfunctioning or repair requests to the proper parties.
• Actively engage with and assist guests throughout their visit.
• Observe, instruct, and monitor guests for safety and adherence to guidelines.
• Assist with guest recovery and promptly notify management to ensure positive guest experiences.
• Maintain a constant working knowledge of products, policies, and procedures.
• Communicate clearly and professionally while interacting enthusiastically with guests and co-workers.
• Perform opening, running, and closing department duties as assigned.

Skills

Guest service

Guest-facing

Communication

Education

High school diploma or GED

Job description

SCORE! Arcade Playmakers at Little Creek Casino Resort will be opening a brand-new entertainment space, delivering fun and engaging guest experiences at the venue. You will greet guests, handle payments, and keep arcade displays stocked and clean as part of a collaborative team.

The role focuses on safety, guest satisfaction, and friendly, proactive guest interactions, with flexible shifts including days, nights, holidays, and weekends to support a vibrant casino environment.