Arcade Operations Lead & Guest Experience Champion

Little Creek; Shelton (WA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Little Creek Casino Resort seeks a SCORE! Arcade Lead Playmaker to oversee daily arcade and redemption operations, ensuring guest delight and staff development. You will supervise Playmakers, manage schedules, coordinate maintenance, and monitor inventory and cash controls.

The role emphasizes exceptional guest service, team leadership, and adherence to regulatory standards while promoting events and promotions within the arcade space.

Qualifications

• Experience with guest service operations, inventory management, scheduling, and team supervision.
• Minimum of two years supervisory experience in arcade, hospitality, gaming, entertainment, or related operations preferred.

Responsibilities

• Supervise SCORE! Playmakers in daily operations and guest interactions.

Skills

Team leadership

Guest service

Operations planning

Scheduling

Budgeting

Cash handling

Vendor coordination

Problem solving

Education

High School Diploma or GED

Associate degree in hospitality, business, information technology, or related field

Job description

Little Creek Casino Resort seeks a SCORE! Arcade Lead Playmaker to oversee daily arcade and redemption operations, ensuring guest delight and staff development. You will supervise Playmakers, manage schedules, coordinate maintenance, and monitor inventory and cash controls.

The role emphasizes exceptional guest service, team leadership, and adherence to regulatory standards while promoting events and promotions within the arcade space.