Arcade Operations & Guest Experience Manager

Stars and Strikes Family Entertainment Center; Woodstock (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Profit-Sharing

Free bowling, laser tag & gameplay

Job summary

Stars and Strikes Family Entertainment Center is seeking an Arcade Manager to lead a high-volume, fast-paced entertainment center. You will oversee the games room, train staff, analyze payouts, and drive sales while delivering exceptional guest experiences.

The role requires 1–2 years of management experience; familiarity with loyalty, prize centers, and arcade analytics is a plus. We offer a collaborative team environment with growth opportunities and competitive benefits.

Qualifications

• 1–2 years of management experience.
• Experience in retail or sales is a plus.
• Friendly and professional demeanor; strong guest service orientation.

Responsibilities

• Ensure an Excellent GuestExperience
• Meet & Exceed Arcade Sales Goals
• Manage Retail-Style Prize Store
• Hire, Train & Manage HourlyStaff
• Complete ArcadeAudit
• Analyze Game Payouts
• HighEndReconciliation
• Merchandize Prize Store
• Order Arcade Inventory
• Organizationof StorageRoom
• Price NewItems
• TestDrive
• ArcadeReporting

Skills

Management experience

Retail or sales

Excel

Tools

Meriq

Tripleseat

Vector

Micros

Embed

Job description

Stars and Strikes Family Entertainment Center is seeking an Arcade Manager to lead a high-volume, fast-paced entertainment center. You will oversee the games room, train staff, analyze payouts, and drive sales while delivering exceptional guest experiences.

The role requires 1–2 years of management experience; familiarity with loyalty, prize centers, and arcade analytics is a plus. We offer a collaborative team environment with growth opportunities and competitive benefits.