Arcade Supervisor

Stars and Strikes Family Entertainment Centers; Raleigh (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health & 401k Benefits

Paid-time off

Free bowling, laser tag & gameplay

Company-wide contests

Job summary

Stars and Strikes Family Entertainment Centers is looking for an energetic Arcade Supervisor in Raleigh, North Carolina. The role involves overseeing game room operations, ensuring superior guest service, and assisting in meeting sales goals.

Ideal candidates should have 1-2 years of supervisor experience, excellent guest service skills, and a positive attitude. Join a family-owned business that offers health benefits, paid time off, and opportunities for advancement.

Qualifications

• 1-2 years of supervisor experience required.
• Experience in retail or sales is a plus.
• Ability to analyze reports and proficiency with Excel.

Responsibilities

• Create an exciting atmosphere for guests.
• Achieve arcade and attraction sales.
• Ensure inventory levels meet company standards.
• Prepare and manage team member schedules.
• Develop training on service protocols and operational standards.

Skills

Supervisor experience

Sales proficiency

Team leadership

Report analysis

Software knowledge (Meriq, Tripleseat, etc.)

Job description

Stars and Strikes Family Entertainment Center is seeking an Arcade Supervisor who is ready to be part of a high volume, fast-paced Entertainment Center! The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Arcade Supervisor, you would be assisting in the overall operations of our state-of-the‑art game rooms. Our game rooms feature arcade games, virtual reality, laser tag, and bumper cars, as well as other attractions. This position will work directly with the Arcade Manager to meet and exceed sales goals, assist in running the full retail style prize center, analyzing and understanding game payouts, as well as training and maintaining team members for a variety of positions, all while ensuring that we exceed our guest's expectations and deliver an exceptional experience.

What we’re looking for:

• 1-2 years of supervisor experience
• Experience in retail or sales is a plus
• Friendly and professional demeanor
• Ability to analyze reports and proficiency with excel
• Meriq, Tripleseat, Vector, Micros and Embed software knowledge is a plus

Responsibilities:

• Creating an exciting and fun atmosphere to ensure a great experience for our guests
• Achieve arcade and attraction sales
• Ensure redemption store inventory levels and displays are in line with company standards
• Prepare and manage team member schedules and assignments of specific dutiesAssist in recruiting and hiring team members
• Developing and overseeing employee training on POS, service protocols, and operational standards throughout the location

Why join our team?

• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We are a family-owned business and consider our team members part of our family
• We encourage team members to continue their training by providing online resources
• We provide opportunities for all team members to give back to the community
• We encourage team members to have fun while they work
• We work together as a team and succeed as a team

Perks we offer:

• Health & 401k Benefits
• Paid-time off
• Free bowling, laser tag & gameplay!
• Company-wide contests

Stars and Strikes is an Equal Opportunity Employer.