Arcade Guest Experience Specialist

Peppermill Resort Spa Casino; Reno (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

Peppermill Resort Spa Casino is seeking an arcade attendant to ensure guest satisfaction with purchases, prize redemptions and gameplay. You will help create a safe, enjoyable environment and assist guests with products and services.

Responsibilities include teaching players how games work, handling debit cards and tickets, and maintaining a clean arcade area while following the facility rules.

Qualifications

• Excellent guest service skills.
• Good verbal communication.
• Ability to interact with children and adults.
• Understand basic arcade game operation.
• Make change accurately.
• Lift up to 15 lbs.
• Multitask efficiently.
• Read small numbers.
• Complete daily checklist accurately.

Responsibilities

• Provide superior guest service at the arcade.
• Instruct guests on products and how to use them.
• Sell debit cards, redemption tickets, and party packages.
• Redeem merchandise for guests.
• Create guest accounts for new customers.
• Report equipment malfunctions to lead or manager.
• Clean, detail, and test arcade games.
• Enforce arcade rules with guests.
• Relay guest or other issues to supervisor promptly.

Skills

Guest service

Verbal communication

Interpersonal skills

Arcade basics

Cash handling

Multitasking

Reading numbers

Tools

Debit card system

Job description

Peppermill Resort Spa Casino is seeking an arcade attendant to ensure guest satisfaction with purchases, prize redemptions and gameplay. You will help create a safe, enjoyable environment and assist guests with products and services.

Responsibilities include teaching players how games work, handling debit cards and tickets, and maintaining a clean arcade area while following the facility rules.