Arcade Attendant

Family Entertainment Group LLC; Cedar Point (IL); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading family entertainment company in Illinois is seeking an Arcade Attendant to enhance guest experiences at their centers. The role includes operating point-of-sale systems, maintaining arcade games, and ensuring guest safety and satisfaction. Candidates should possess a high school diploma and demonstrate strong customer service skills. Flexibility for shifts, including weekends and holidays, is required. Join this dynamic team to help create memorable experiences for guests of all ages.

Qualifications

• Friendly, professional demeanor with strong communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Able to lift up to 30 pounds and stand for extended periods.

Responsibilities

• Greet and assist guests with a friendly and helpful attitude.
• Operate point‑of‑sale systems and handle transactions accurately.
• Monitor arcade floor for safety concerns and address security risks.
• Demonstrate and explain arcade games or products to guests.
• Handle guest complaints professionally and escalate when necessary.

Skills

Customer service

Communication skills

Basic math skills

Education

High school diploma or equivalent

Job description

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world‑class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Arcade Attendant plays a key role in creating a fun, safe, and memorable guest experience at our family entertainment center. This position is responsible for delivering outstanding customer service, supporting arcade operations, maintaining equipment and merchandise, and ensuring a clean, organized environment.

Key Responsibilities

• Greet and assist guests with a friendly and helpful attitude
• Operate point‑of‑sale systems and handle cash, credit, and vouchers accurately
• Stay informed about promotions, returns, exchanges, and security procedures
• Maintain records related to daily sales and transactions
• Monitor arcade floor for safety concerns and address security risks when observed
• Answer guest questions about games, activities, and merchandise
• Load tickets and prizes into machines and restock merchandise displays
• Demonstrate and explain arcade games or products to guests
• Handle guest complaints professionally and escalate when necessary
• Clean games, tables, counters, and shelves to ensure a tidy environment
• Conduct inventory and assist with stocking items
• Troubleshoot and clear token or ticket jams
• Support minor game maintenance and assist with moving games or equipment
• Take out trash and assist with general cleanliness and organization
• Perform any other duties as assigned by the General Manager

Requirements

• High school diploma or equivalent required
• Friendly, professional demeanor with strong communication skills
• Ability to work flexible shifts, including nights, weekends, and holidays
• Basic math and cash‑handling skills
• Able to lift up to 30 pounds and stand for extended periods

Apply now to join our growing team and help us create memorable experiences in our locations.

Family Entertainment Group is an equal opportunity employer.