Arcade Experience Specialist - Guest Service & Games

Family Entertainment Group LLC; Topeka (KS); On-site; USD 15,000 - 19,000; Full time

Job summary

Family Entertainment Group is seeking an Arcade Attendant to create a fun, safe guest experience at our entertainment centers across Kansas and the Topeka area. You will support arcade operations, assist guests, maintain clean games and merchandise, and help ensure smooth daily transactions.

This role emphasizes friendly service, basic math and cash handling, and the ability to work flexible shifts, including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Friendly, professional demeanor with strong communication.
• Ability to work flexible shifts including nights, weekends, and holidays.
• Basic math and cash-handling skills.
• Able to lift up to 30 pounds and stand for extended periods.

Responsibilities

• Greet and assist guests with a friendly and helpful attitude
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately
• Stay informed about promotions, returns, exchanges, and security procedures
• Maintain records related to daily sales and transactions
• Monitor arcade floor for safety concerns and address security risks when observed
• Answer guest questions about games, activities, and merchandise
• Load tickets and prizes into machines and restock merchandise displays
• Demonstrate and explain arcade games or products to guests
• Handle guest complaints professionally and elevate when necessary
• Clean games, tables, counters, and shelves to ensure a tidy environment
• Conduct inventory and assist with stocking items
• Troubleshoot and clear token or ticket jams
• Support minor game maintenance and assist with moving games or equipment
• Take out trash and assist with general cleanliness and organization
• Perform any other duties as assigned by the General Manager

Skills

Customer service

Cash handling

Communication skills

Safety awareness

Education

High school diploma or equivalent

Job description

Family Entertainment Group is seeking an Arcade Attendant to create a fun, safe guest experience at our entertainment centers across Kansas and the Topeka area. You will support arcade operations, assist guests, maintain clean games and merchandise, and help ensure smooth daily transactions.

This role emphasizes friendly service, basic math and cash handling, and the ability to work flexible shifts, including nights, weekends, and holidays.