Arcade Associate (Family Entertainment Center)

Round One Entertainment Inc.; Reno (NV); On-site; USD 18,000 - 20,000; Part time

Benefits offered by this job

1 hour of time play (non-prize) arcade

90 minutes of bowling per week

1 hour of karaoke/billiards per week

50% discount on food items per shift

1 free beverage per shift

Job summary

Round One Entertainment Inc. is seeking friendly, customer-focused team members for the Amusement (Arcade) Department in Reno, NV. This part-time role (20-25 hours/week) involves operating the arcade POS, handling game cards, prizes, and light customer assistance in a busy bowling/arcade environment.

The position requires a high school diploma or GED, and you should be available for evening closing shifts (roughly 5–6pm to 2:30am). Benefits include game time and bowling perks on shifts.

Qualifications

• High School diploma or GED.
• 1–2 years in hospitality, restaurant, or retail preferred.
• Closing shift availability preferred (store closes at 2am).

Responsibilities

• Operates POS register for game card sales, registration, balance checks, and prize redemptions.
• Manages inventory of department supplies and prizes per policy.
• Maintains knowledge of arcade game inventory and operations.
• Keeps games, signage, and counters clean and attractive to customers.
• Answers phone inquiries and handles general questions.
• Completes special projects as assigned by management.

Skills

Customer service

POS handling

Cash handling

Communication

Education

High School diploma or GED

Tools

POS system

Job description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire.

Round One Entertainment is looking to hire Customer Service Associates for our Amusement (Arcade) Department.

Position Details

• Part-time (20-25 hours per week).
• Wage: $13-14.75 per hour.
• Shift: CLOSING (starts as early as 5 or 6pm, ends at 2:30am).
• Store hours: 10:00 AM - 2:00 AM, including weekends and holidays.
• Location: Reno, NV at the Meadowood Mall.

Essential Duties

• Operates POS register for game card sales, registration, balance checks, & prize redemptions.
• Manages the inventory of department supplies, redemption prizes, & arcade game supplies according to company policies & standards.
• Maintain a throughout knowledge of the store's arcade game inventory and game operations.
• Maintain games, signage, & counters clean and visibly attractive to customers.
• Answers phone calls for all general inquires.
• Performs special projects and other miscellaneous duties as assigned by management.

Non-Essential Duties

• Conducts alcohol and age restriction control in accordance with company policies and procedures.
• Conducts lost and found procedures in accordance with company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
• Reports all irregular issues and problems to executive management for solution.
• Maintains good communication with customers, management, office staff members and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications

• High School diploma or GED.
• (Preferred) One to two years' experience in hospitality, restaurant, or retail environment.
• Closing shift availability preferred (store closes at 2am).

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
• Lifting and/or moving up to 100lbs with assistance is required.

Benefits

• 1 hour of time play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 free beverage per working shift.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information.