Arbitration Case Manager

Financial Industry Regulatory Authority, Inc.; New York, Northern (NY, KY); Hybrid; USD 59,000 - 103,000; Full time

Job summary

FINRA is seeking a Case Coordinator in Dispute Resolution to appoint arbitrators, schedule conferences and hearings, and manage case files. The role requires precise document handling, data entry, and communication with parties and arbitrators.

Responsibilities include generating memos, updating case lists, processing pre-hearing materials, and coordinating travel/remote hearings as needed. Hybrid work with defined in-person presence may apply.

Qualifications

• High School diploma and 4 years of related experience, or equivalent.
• Bachelor’s degree preferred.
• Proficiency with desktop office applications and standard office equipment.
• Strong organizational, interpersonal, and written/verbal communication skills.

Responsibilities

• Generates, mails and/or publishes memos to the Dispute Resolution Services (DRS) Portal.
• Contacts arbitrators to serve on cases.
• Coordinates, schedules, and notifies parties and arbitrators of the date and time of conference calls and hearings.
• Maintains electronic and physical files in accordance with established procedures.
• Inputs written case notes and hearing dates into case processing system.
• Trains and provides guidance to staff.

Education

High School + 4 years related experience

Bachelor's degree preferred

Job description

FINRA is seeking a Case Coordinator in Dispute Resolution to appoint arbitrators, schedule conferences and hearings, and manage case files. The role requires precise document handling, data entry, and communication with parties and arbitrators.

Responsibilities include generating memos, updating case lists, processing pre-hearing materials, and coordinating travel/remote hearings as needed. Hybrid work with defined in-person presence may apply.