Global Patient Intake & Care Liaison

Dana-Farber Cancer Institute; Boston, Northern (MA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking an International Patient Intake Coordinator to serve as the initial contact and ambassador for international patients, families, and external partners, guiding care coordination and logistics.

You will collaborate with clinical and administrative teams at DF and Brigham and Women’s, manage intake for oncology and non-oncology services, and help develop SOPs to improve patient experience and operations.

Responsibilities

• Acts as initial point of contact for international oncology patients, families/escorts, and external entities, ensuring seamless coordination of patient care and operations
• Develops and maintains relationships with DFCI, BWH, clinicians, interpreters, referral sources, staff, patients, and families to improve operations and satisfaction
• Manages cases and plans inpatient/outpatient care with providers for consultations, diagnoses, and procedures at DF and affiliated locations
• Independently solves problems and manages cases across inpatient and outpatient care pathways
• Manages intake process for international patients’ oncology and non-oncology consultations, ensuring needs are met throughout arrival at DFCI
• Coordinates submission of treatment plans and cost estimates with Nurse Director, Nurse Navigators, and Finance as needed
• Develops, interprets, updates and maintains SOPs in collaboration with leadership
• Executes major assignments in running the international office operations and case management

Job description

Dana-Farber Cancer Institute in Boston is seeking an International Patient Intake Coordinator to serve as the initial contact and ambassador for international patients, families, and external partners, guiding care coordination and logistics.

You will collaborate with clinical and administrative teams at DF and Brigham and Women’s, manage intake for oncology and non-oncology services, and help develop SOPs to improve patient experience and operations.