Patient Concierge & Visitor Services Specialist

Boston Medical Center (BMC); Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Boston Medical Center (BMC) in Boston, MA, is seeking a Receptionist to handle front-desk tasks, answer phones, greet visitors, and direct guests to appropriate departments. The role emphasizes confidentiality and patient privacy, with interpreter support when needed.

The position supports Guest Support Services, collaborates with ED staff and admissions, and requires effective communication under pressure, language access, and accuracy in patient information handling.

Qualifications

• Requires two years of work experience or an equivalent combination of education and experience.
• Knowledge of telephone techniques and professional communication.
• Ability to communicate effectively with patients, visitors and staff.
• Ability to handle patients under stress and maintain confidentiality (HIPAA).

Responsibilities

• Answers telephones and greets patients and visitors in a professional manner.
• Locates admitted patients and provides visitors with passes.
• Provides ED visitor passes and escorts to the Emergency Room as needed.
• Uses hospital information systems to direct outpatients and visitors.
• Interacts with interpreters and supports language access.
• Maintains confidentiality per HIPAA and rotates desk assignments.

Skills

Telephone techniques

Effective communication

Calm under pressure

Customer service

Teamwork

Education

High school diploma or GED

Tools

Hospital information system

Office equipment

IDX IBEX SDK Patient Locator

Job description

Boston Medical Center (BMC) in Boston, MA, is seeking a Receptionist to handle front-desk tasks, answer phones, greet visitors, and direct guests to appropriate departments. The role emphasizes confidentiality and patient privacy, with interpreter support when needed.

The position supports Guest Support Services, collaborates with ED staff and admissions, and requires effective communication under pressure, language access, and accuracy in patient information handling.