Spanish-Speaking Patient Concierge & Liaison

Massachusetts General Hospital; Boston (MA); On-site; USD 53,000 - 76,000; Full time

Job summary

Mass General Brigham's International Office seeks a liaison to coordinate care for international patients across the hospital system, reporting to the Assistant Director. You will collaborate with departments to streamline referrals, improve patient and physician satisfaction, and promote program growth.

The role emphasizes concierge-level service, data accuracy in demographics and financials, and effective communication with patients, families, and providers across Mass General Brigham's

Qualifications

• Bachelor's Degree in related field required.
• Program support or program management experience 1-2 years required
• Strong written and spoken communication.

Responsibilities

• Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
• Facilitates consultations at affiliated locations, including the Dana-Farber/Brigham and Women's Cancer Center and Brigham and Women's Faulkner Hospital.
• Employing a web-based appointment system regularly creates ad-hoc reports in response to client requests, analyzes data to propose service opportunities, notify care providers, and respond to client requests.
• Manage billing and payments to provide timely, seamless service.
• Ensures accuracy of international demographics and financial data elements in the Hospital registration systems.
• Receives and manages letters of guarantee from embassies or insurance companies.
• Notifies patients and physician offices of potential problems relative to deposit requirements, including cancellation or rescheduling of services.
• Presents a positive awareness of the International Program both within and outside the Hospital.
• Delivers concierge-level attention to service for each patient.
• Other assignments as necessary.

Skills

Project management

Communication

Microsoft Office

Interpersonal skills

Multicultural awareness

Education

Bachelor's Degree in Related Field

3-5 years healthcare admin experience

Job description

Mass General Brigham's International Office seeks a liaison to coordinate care for international patients across the hospital system, reporting to the Assistant Director. You will collaborate with departments to streamline referrals, improve patient and physician satisfaction, and promote program growth.

The role emphasizes concierge-level service, data accuracy in demographics and financials, and effective communication with patients, families, and providers across Mass General Brigham's