Here’s a deeper dive into your responsibilities:
- Vendor & Internal Customer Support
- Address and respond promptly to the customer service needs and inquiries of internal and external business partners.
- Work with customers to resolve discrepancies.
- Enter information into customer portals / electronic systems and prepare reports when necessary.
- Assist with the setup and required paperwork for new customers.
- Maintain and update customer files, including name or address changes, mergers, or mailing attentions.
- Support the A/R team members on projects, vacation coverage, and other task assignments.