AR Specialist: Detail-Driven Collections & Data

CTC; Winston-Salem (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

CTC in Winston-Salem is hiring an Accounting Clerk to support AR operations, communicate with customers, and maintain account records. The role requires meticulous attention to detail and strong written and verbal communication, with proficiency in Microsoft Office and AR systems.

You will handle master data updates, follow up on customer requests, and work within internal systems to track tickets, escalations, and collections activities.

Qualifications

• Experience in AR and accounting operations with customer focus.
• Strong data accuracy and documentation skills.
• Proficiency in AR systems and ticketing workflows.

Responsibilities

• Contact customers in sold-to hierarchies to discuss needed changes.
• Notate accounts in High Radius and send follow-up emails.
• Perform skip tracing for incomplete contact data.
• Create High Radius tasks for customer requests and collections follow-up.
• Open Snow tickets for master data changes and track resolutions.
• Escalate unresolved tickets and monitor ongoing communications.
• Maintain detailed records and document interactions with customers.

Skills

AR

Accounting Ops

Customer Accounts

Collections

Master Data Maintenance

Record Documentation

Ticket Escalation

Communication

Tools

High Radius

Snow Ticketing System

MPV

Microsoft Excel

Microsoft Office Suite

Microsoft Word

Job description

CTC in Winston-Salem is hiring an Accounting Clerk to support AR operations, communicate with customers, and maintain account records. The role requires meticulous attention to detail and strong written and verbal communication, with proficiency in Microsoft Office and AR systems.

You will handle master data updates, follow up on customer requests, and work within internal systems to track tickets, escalations, and collections activities.