AR Specialist: B2B Collections (Hybrid)

CSC; Wilmington (DE); Hybrid; USD 45,000 - 65,000; Full time

Job summary

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, offering knowledge-based solutions to clients worldwide. This role as an Accounts Receivable Specialist involves contacting business clients, securing payment of past-due invoices, and supporting receivables performance in a hybrid environment.

Ideal candidates have experience in business-to-business collections, strong communication and time-management skills, and a proactive, team-oriented

Qualifications

• Proven experience delivering high-quality customer service in a fast-paced environment.
• Excellent time-management with the ability to prioritize and meet deadlines.
• Strong active-listening abilities and customer engagement skills.
• Confident and professional phone communication.
• Advanced problem-solving abilities.
• Exceptional attention to detail and accuracy.
• Tact and diplomacy when working with customers and colleagues.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• B2B collections or law-firm experience preferred.
• Strong interpersonal skills with the ability to work effectively across all levels of the organization.
• Self-motivated, proactive, and able to contribute positively within a team-oriented environment.
• Demonstrates strong change management skills with the ability to support assigned projects from initiation to completion.

Responsibilities

• Provide exceptional customer service to internal and external clients.
• Apply problem-solving skills to resolve inquiries and issues.
• Manage and respond to incoming customer calls.
• Make outbound calls to customers as required.
• Enter and update client information accurately.
• Document collection activities clearly and compliantly.
• Prepare and send client statements via email.
• Educate customers on available services and account information.
• Achieve assigned monthly performance targets.

Skills

Customer service

Time management

Active listening

Phone communication

Problem solving

Attention to detail

Tact and diplomacy

Written communication

Interpersonal skills

Self-motivation

Change management

Tools

Microsoft Office

Job description

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, offering knowledge-based solutions to clients worldwide. This role as an Accounts Receivable Specialist involves contacting business clients, securing payment of past-due invoices, and supporting receivables performance in a hybrid environment.

Ideal candidates have experience in business-to-business collections, strong communication and time-management skills, and a proactive, team-oriented