AR Manager

First Advantage; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

First Advantage is seeking an AR Manager to lead a team of collectors who work with customers to identify and resolve payment issues, aiming to improve DSO and reduce bad debt.

You will manage staff, review AR portfolios, collaborate with Billing and Accounting, and drive performance through KPIs while maintaining a customer-focused approach.

Responsibilities include staff mentoring, KPI reporting, and coordinating with sister teams to ensure seamless collections operations.

Qualifications

• 7+ years credit and collections management in a high-volume organization.
• Lead a team of 5+ staff with customer-centric focus.
• Experience with collections systems, receivables, reconciliations.

Responsibilities

• Lead a team of Collectors to resolve payment issues and improve DSO.
• Review AR portfolios, generate reports, and analyze performance.
• Mentor and train team; answer questions and resolve issues.
• Collaborate with Billing, Accounting, and Accounts Payable teams.
• Manage portfolio assignments and KPI reporting across the department.
• Drive performance changes and lead organizational changes as needed.
• Assess staff performance through regular evaluations against KPIs.

Skills

Credit & collections management

Team leadership

Communication skills

Interpersonal skills

Cross-functional collaboration

Prioritization

Education

Bachelor’s degree or equivalent experience

Job description

We are seeking an AR Manager to lead a team of Collectors who professionally work with customers to identify and resolve any issues preventing payment, achieve/exceed established DSO, past dues, and bad debt goals.

Responsibilities

• People management (coaching, staff meetings, reviewing/approving time off requests and/or time sheets, etc.
• Reviewing accounts & AR Rep Portfolios, Reporting, Analysis
• Mentoring/training team members, answering questions and issue resolution from team member
• Collaborating with sister organizations (Billing, Accounting, A/P, etc.
• Administrative functions (portfolio assignments, KPI compilation, distribution of Aging files, etc.
• Manage Collections staff; drive excellent financial performance
• Manage department through changes that may occur
• Work with staff on account prioritization and write-offs
• Review and manage performance goals with team member
• Conduct regular evaluations of performance and evaluate against KPIs

What You Will Need to be Successfully

• 7+ years Credit and collections management experience in a high volume, growing organization, with a national customer base - staff of 5 or more
• Demonstrated ability to lead a high performing team with customer centric focus
• Extensive experience with collections management systems, receivables, reconciliations and cash application
• Proven ability to handle multiple projects and tasks
• Excellent oral and written communication skills
• Strong interpersonal skills
• Ability to coordinate with other internal teams to deliver seamless service to customers
• Education: Bachelor’s degree or equivalent experience

Requirements added by the job poster:

• 5+ years of experience in Management
• 7+ years of work experience with A/R Collections