AR Escalation Analyst - Hybrid (Collections & Disputes)

Randstad USA; Irving (TX); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

Randstad USA is seeking an Accounts Receivable Analyst to serve as the second-level escalation point for delinquent accounts, resolving disputes and coordinating with internal teams. The role focuses on collections performance and customer communications in a hybrid setting.

The ideal candidate will have solid AR/collections knowledge, Excel and SAP familiarity, and excellent communication skills. This position offers a first shift in a hybrid work model with Randstad's comprehensive benefits

Qualifications

• Solid knowledge of AR, Credit, and Collections.

Responsibilities

• Act as first level of escalation within the collections process.
• Analyze customer delinquent account balances.
• Manage portfolio and implement collections strategy to reduce delinquency and resolve disputes.
• Contact customers primarily via GetPaid, as well as other relevant systems.
• Follow-up with various departments to get supporting documents/info.
• Handle and process inquiries from McKesson virtual team.
• Reconcile open and closed transactions as necessary.
• Process or submit adjustments / write-offs based on DOA.
• Provide billing data (invoices copies, statements) upon request from customer to facilitate payments.
• Customer relationship management skills.
• Detailed/multi-task oriented.
• Organized with an ability to prioritize work.
• Comfortable working in a fast-paced environment.
• Team player and self-directed.
• Experience in collection and dispute management process.
• Ability to train team members.
• Good communication skills.
• Analytical decision-making skills.

Skills

Accounts Receivable

Credit & Collections

Excel

Outlook

SAP

MS Office

Aging Receivables

Reconciliation

Education

High School

Tools

GetPaid

SAP

Job description

Randstad USA is seeking an Accounts Receivable Analyst to serve as the second-level escalation point for delinquent accounts, resolving disputes and coordinating with internal teams. The role focuses on collections performance and customer communications in a hybrid setting.

The ideal candidate will have solid AR/collections knowledge, Excel and SAP familiarity, and excellent communication skills. This position offers a first shift in a hybrid work model with Randstad's comprehensive benefits