Healthcare AR Billing Specialist: Patient Focused

CHC Solutions, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Health, dental and vision insurance

Life, AD&D and long-term disability

Career development opportunities

Inclusive workplace

Job summary

CHC Solutions, Inc. in Pittsburgh, PA seeks an AR Customer Service Specialist to handle patient billing inquiries, explain charges and insurance payments, and manage payment plans. You will work with AR staff to resolve denials and ensure timely financial resolution, maintaining accurate patient records.

Ideal candidates have 2+ years in medical billing or patient accounts, knowledge of EOBs and denials, and strong communication skills to provide patient-focused service.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years in medical billing, patient accounts or health care customer service.
• Strong understanding of insurance claims, EOBs, denials, and patient billing.
• Able to read and interpret insurance verifications and coverage details.

Responsibilities

• Answer high volumes of patient calls regarding billing, balances and payment options.
• Clearly explain charges, insurance payments, and EOBs to patients.
• Set up and manage payment plans based on company guidelines and patient needs.
• Track and flag daily denials for follow-up by AR specialists.
• Review high-balance accounts to assess payment risk and determine next steps.
• Work with AR staff and insurance representatives to resolve billing issues.
• Accurately document all patient interactions and account updates.
• Stay current on payer guidelines, denial trends and billing changes.
• Deliver excellent customer service while ensuring timely financial resolution.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Associate degree in business or health care

Tools

Electronic Health Records (EHR) systems

Medical billing software

Job description

CHC Solutions, Inc. in Pittsburgh, PA seeks an AR Customer Service Specialist to handle patient billing inquiries, explain charges and insurance payments, and manage payment plans. You will work with AR staff to resolve denials and ensure timely financial resolution, maintaining accurate patient records.

Ideal candidates have 2+ years in medical billing or patient accounts, knowledge of EOBs and denials, and strong communication skills to provide patient-focused service.