AR Collections Team Lead – Drive Cash Flow

TK Elevator; Atlanta (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible spending accounts (FSA)

Health savings account (HSA)

Company-paid disability insurance

Company-paid life insurance and AD&D

401(k) with company match

Job summary

TK Elevator in Atlanta, GA is seeking a Supervisor- SSC Collections to lead and train the collections team, monitor aging reports, and maximize cash flow across assigned accounts. You will coordinate with branch management, enforce protocols, and supervise frontline collectors while stepping in during absences to keep collections moving.

Responsibilities include reviewing aging data, driving performance, and coordinating with Billing for problem resolution.

Qualifications

• 2 to 5+ years related experience in a collections leadership role
• Elevator industry or service related field experience
• Ability to read and interpret business contracts, technical procedures and government regulations
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Travel will be limited and generally be for training opportunities and branch visits

Responsibilities

• Oversees and monitors the collection efforts of assigned collectors to ensure adherence to company protocols and collection goals are exceeded.
• Reviews aging reports with collectors, and engages branch and region management as needed to expedite resolution of outstanding payments.
• Monitors the performance of collectors by engaging in the performance management process, monthly AR performance reviews, and holding employees accountable for meeting their goals.
• Assumes frontline collections responsibilities in the case of collector absences and position vacancies when assignment to another collector is not a viable option.
• Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR when escalated and/or appropriate.
• Responsible for collaborating with branch management when action items by them are needed.
• Provides training and participates in meetings with collectors to review protocols and best practices.
• Responsible for all training responsibilities for new hires and making sure that existing collectors are trained should they be moved to different assignment within the collections team.
• Drives resolution to problematic billing by regularly teaming up with the Billing Supervisors for problem solving, leading to long term solutions.
• Supports the frontline collector, upon escalation, in discussing with a Branch Manager for the issuing of suspension of services notice (“Hold Letters”) and final demand letters to non-paying customers
• Supports the frontline collector in the preparation of legal packages for placement with attorneys. Ensures packages contain all necessary documentation to improve the company’s success rate in collecting outstanding payments.
• Performs other duties as assigned.

Job description

TK Elevator in Atlanta, GA is seeking a Supervisor- SSC Collections to lead and train the collections team, monitor aging reports, and maximize cash flow across assigned accounts. You will coordinate with branch management, enforce protocols, and supervise frontline collectors while stepping in during absences to keep collections moving.

Responsibilities include reviewing aging data, driving performance, and coordinating with Billing for problem resolution.