AR Collections Specialist: Detail-Driven & Customer-Focused

CFS; Naperville (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

CFS is seeking a detail-oriented Collections Coordinator to join our accounting team in Naperville. You will manage accounts receivable activities, pursue overdue balances, resolve payment issues, and maintain strong customer relationships.

This role offers a proactive environment where problem-solving and cross-functional collaboration drive timely collections while delivering excellent service. Experience in B2B collections and Excel proficiency are valued.

Qualifications

• Minimum of 2 years of B2B collections experience.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Intermediate Microsoft Excel skills, including VLOOKUPs and Pivot Tables.
• Strong organizational skills with exceptional attention to detail.

Responsibilities

• Contact customers regarding overdue invoices and outstanding account balances.
• Investigate and resolve payment discrepancies and billing concerns.
• Monitor and maintain accounts receivable aging reports.
• Process customer payments, credits, refunds, and account adjustments.
• Prepare account reconciliations and assist with journal entry preparation.
• Work closely with internal departments to address and resolve invoicing issues.
• Maintain accurate documentation of collection activities and customer interactions.
• Ensure collection efforts are conducted professionally and in accordance with company policies.

Skills

B2B collections

Verbal & written communication

Customer service

Excel (VLOOKUP, Pivot)

Organizational skills

Tools

ERP systems

Job description

CFS is seeking a detail-oriented Collections Coordinator to join our accounting team in Naperville. You will manage accounts receivable activities, pursue overdue balances, resolve payment issues, and maintain strong customer relationships.

This role offers a proactive environment where problem-solving and cross-functional collaboration drive timely collections while delivering excellent service. Experience in B2B collections and Excel proficiency are valued.