Collections coordinator

CFS; Naperville (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

CFS is seeking a detail-oriented Collections Coordinator to join our accounting team in Naperville. You will manage accounts receivable activities, pursue overdue balances, resolve payment issues, and maintain strong customer relationships.

This role offers a proactive environment where problem-solving and cross-functional collaboration drive timely collections while delivering excellent service. Experience in B2B collections and Excel proficiency are valued.

Qualifications

• Minimum of 2 years of B2B collections experience.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Intermediate Microsoft Excel skills, including VLOOKUPs and Pivot Tables.
• Strong organizational skills with exceptional attention to detail.

Responsibilities

• Contact customers regarding overdue invoices and outstanding account balances.
• Investigate and resolve payment discrepancies and billing concerns.
• Monitor and maintain accounts receivable aging reports.
• Process customer payments, credits, refunds, and account adjustments.
• Prepare account reconciliations and assist with journal entry preparation.
• Work closely with internal departments to address and resolve invoicing issues.
• Maintain accurate documentation of collection activities and customer interactions.
• Ensure collection efforts are conducted professionally and in accordance with company policies.

Skills

B2B collections

Verbal & written communication

Customer service

Excel (VLOOKUP, Pivot)

Organizational skills

Tools

ERP systems

Job description

About The Collections Coordinator Role

We are looking for a detail-oriented and customer-focused

Collections Coordinator

About The Collections Coordinator Role

We are looking for a detail-oriented and customer-focused Collections Coordinator to join our expanding Accounting team. In this role, you will be responsible for managing accounts receivable activities, following up on outstanding balances, resolving payment issues, and maintaining strong customer relationships.

This is an excellent opportunity for a proactive professional who enjoys problem-solving, collaborating with internal teams, and helping drive timely collections while delivering exceptional customer service.

Primary Responsibilities Of The Collections Coordinator

• Contact customers regarding overdue invoices and outstanding account balances
• Investigate and resolve payment discrepancies and billing concerns
• Monitor and maintain accounts receivable aging reports
• Process customer payments, credits, refunds, and account adjustments
• Prepare account reconciliations and assist with journal entry preparation
• Work closely with internal departments to address and resolve invoicing issues
• Maintain accurate documentation of collection activities and customer interactions
• Ensure collection efforts are conducted professionally and in accordance with company policies

Required

Qualifications for the Collections Coordinator

• Minimum of 2 years of business-to-business (B2B) collections experience
• Strong verbal and written communication skills
• Excellent customer service and relationship-building abilities
• Intermediate Microsoft Excel skills, including experience with VLOOKUPs and Pivot Tables
• Strong organizational skills with exceptional attention to detail

Preferred

• Accounts Receivable experience
• Experience working within ERP systems
• Background in a fast-paced or high-volume collections environment

What Makes You Successful in This Role

• Confident and professional communicator
• Strong follow-through and problem-solving capabilities
• Highly organized with the ability to manage multiple priorities
• Collaborative team player who works effectively across departments
• Dependable and accountable professional who takes ownership of assigned accounts
• Results-driven mindset with a commitment to maintaining positive customer relationships

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