Proactive AR & Collections Specialist

Creative Financial Staffing, LLC; Naperville (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a detail-oriented Collections Coordinator to join our accounting team in Naperville, IL. The role focuses on accounts receivable, aging analysis, and ensuring timely collections while maintaining excellent customer relationships.

Responsibilities include resolving payment discrepancies, processing payments and adjustments, and coordinating with internal teams to resolve invoicing issues. Strong communication and organizational skills are essential.

Qualifications

• Minimum 2 years of B2B collections experience.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Intermediate Excel skills, including VLOOKUPs and Pivot Tables.
• Strong organizational skills with exceptional attention to detail.

Responsibilities

• Contact customers regarding overdue invoices and outstanding balances.
• Investigate and resolve payment discrepancies and billing concerns.
• Monitor and maintain accounts receivable aging reports.
• Process customer payments, credits, refunds, and account adjustments.
• Prepare account reconciliations and assist with journal entries.
• Collaborate with internal departments to resolve invoicing issues.
• Maintain documentation of collection activities and customer interactions.
• Ensure collection efforts comply with company policies.

Skills

Communication skills

Customer service

Attention to detail

Accounts receivable

Problem solving

Tools

Microsoft Excel

VLOOKUP

Pivot Tables

Job description

Creative Financial Staffing, LLC is seeking a detail-oriented Collections Coordinator to join our accounting team in Naperville, IL. The role focuses on accounts receivable, aging analysis, and ensuring timely collections while maintaining excellent customer relationships.

Responsibilities include resolving payment discrepancies, processing payments and adjustments, and coordinating with internal teams to resolve invoicing issues. Strong communication and organizational skills are essential.