AR Collections Analyst

Horizontal Talent; San Francisco (CA); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Horizontal Talent is seeking an AR Collections Analyst in San Francisco to manage daily collections for a portfolio of 200+ accounts and resolve billing issues, ensuring accurate customer records and timely cash flow.

The role emphasizes problem-solving, collaboration, and delivering clear communications with customers and internal teams. Strong Excel and Google Workspace skills, along with 3+ years in collections, are essential.

Qualifications

• 3+ years of collections experience.
• Strong Excel skills and Google Workspace experience.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities with high accuracy.
• Ability to stay organized and meet deadlines in a fast-paced setting.
• Self-starter with ability to work independently.
• Strong customer relationship skills and stakeholder collaboration.

Responsibilities

• Manage daily collections for a portfolio of 200+ accounts.
• Communicate with customers and payment portals to research payment status and follow up on outstanding items.
• Investigate and resolve billing disputes, short payments, and overpayments.
• Maintain accurate customer records and support reconciliations, payment application, and write-offs.
• Partner with internal teams to address billing questions and improve resolution of receivable issues.
• Contribute to process improvements by identifying opportunities and proposing solutions.
• Support additional projects in a dynamic, deadline-driven environment.

Skills

Collections

Excel

Google Workspace

Communication

Analytical

Time management

Independent work

Customer relations

Education

Associate degree in Accounting

Tools

Oracle Fusion

Salesforce

Job description

Join a fast-paced accounting team as an AR Collections Analyst focused on managing receivables, resolving billing issues, and keeping customer accounts accurate. This role is a great fit for a detail-oriented professional who enjoys problem-solving, collaboration, and making a direct impact on cash flow and customer relationships.

Responsibilities

• Manage daily collections efforts for a portfolio of more than 200 accounts.
• Communicate with customers and payment portals to research payment status and follow up on outstanding items.
• Investigate and resolve billing disputes, short payments, and overpayments in a timely manner.
• Maintain accurate customer records by supporting reconciliations, payment application, adjustments, credit memos, write-offs, and account updates.
• Partner with internal teams to address billing questions and improve resolution of receivable issues.
• Contribute to process improvement initiatives by identifying opportunities and sharing practical solutions.
• Support additional projects as needed in a dynamic, deadline-driven environment.

Skills

• 3+ years of collections experience, ideally with small to medium-sized customer accounts.
• Strong Excel skills and experience using Google Workspace tools such as Sheets, Docs, and Gmail.
• Excellent written and verbal communication skills with the ability to communicate clearly and professionally.
• Strong analytical and problem-solving abilities with a high level of accuracy.
• Ability to stay organized, prioritize multiple tasks, and meet deadlines in a fast-paced setting.
• Self-starter mindset with the ability to work independently and follow through with minimal direction.
• Strong customer relationship skills and the ability to work effectively with both internal and external stakeholders.

Preferred Skills

• Experience with Oracle Fusion.
• Familiarity with Salesforce and other related business tools.
• Associate degree in Accounting or a related field.
• Experience working in a high-volume, fast-moving environment where priorities can shift quickly.
• Comfort adapting to changing needs and supporting work outside standard hours when necessary to meet deadlines.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued, respected, and supported. We welcome applicants from all backgrounds and are dedicated to creating equitable opportunities throughout the hiring process and beyond.

For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. The pay range for this role is $21.94 - $39.81 per hour based on qualifications and experience.