AR Collections Analyst

Cypress HCM; San Francisco (CA); On-site; USD 41,000 - 55,000; Full time

Job summary

Cypress HCM is seeking an AR Operations Analyst to join the Accounting team in San Francisco. The role emphasizes organized, detail-oriented work and managing daily AR responsibilities for a large portfolio.

You will interact with customers, resolve disputed items, and support process improvement projects while meeting deadlines in a fast-paced environment.

Qualifications

• 3+ years of collections experience handling small to medium-sized customers.
• Google Workspace and Excel experience required.
• Oracle Fusion experience is a plus but not required; Salesforce and G Suite tools are highly desirable.

Responsibilities

• Connect with customers daily to ensure timely collection of accounts receivable.
• Manage collections and related billing questions for a portfolio of 200+ accounts.
• Communicate with payers and payer portals for payment research.
• Conduct timely research, analysis and decision making for resolution of disputed items, short/over-payments.
• Work to resolve billing disputes.
• Ensure accurate customer records through proper account reconciliations, payment application, recording of adjustments.

Skills

Collections experience

Analytical skills

Communication skills

CRM experience

Education

Associate degree in Accounting

Tools

Google Workspace

Excel

Oracle Fusion

Salesforce

Google Sheets

Gmail

Job description

Our client is hiring an organized, motivated, and highly detail-oriented AR Operations Analyst for their Accounting team. The Analyst will perform a key role in managing the daily responsibilities for the Accounts Receivable team of the Accounting department.

Responsibilities

• Connect with customers daily to ensure timely collection of accounts receivable.
• Be responsible for managing collections and related billing questions for a portfolio of 200+ accounts.
• Communicate with payers and payer portals for payment research.
• Conduct timely research, analysis and decision making for resolution of disputed items, short/over-payments.
• Work to resolve billing disputes.
• Ensure accurate customer records through proper account reconciliations, payment application, recording of adjustments (write-offs, credit memos, etc.).
• Participate in process improvement projects with evidence-based findings and solutions.
• Support ad hoc projects as they arise.

Experience

• 3+ years of collections experience handling small to medium-sized customers.
• Google Workspace and Excel experience required.
• Oracle Fusion experience is a plus but not required.
• Associate degree in Accounting is a plus but not required.
• Experience working with Oracle Fusion, Salesforce, Google Sheets, Google Docs, and Gmail is highly desirable.
• Ability to thrive in a fast-paced environment and pivot between tasks and requests.
• Ability to meet deadlines while proactively managing workload.
• Strong analytical and problem-solving skills with emphasis on accuracy.
• Strong customer relationship management skills.
• Ability to communicate clearly and concisely.
• Flexibility to adapt to changing priorities and work varied hours when necessary.
• Self-starter who can hit the ground running with minimal direction.

Compensation: $30 - $39.81 per hour

ID: 4922