AR Collection Specialist

Baldor Professional Services, LLC in; Chelsea (MA); Hybrid; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an AR Collection Specialist to manage a multimillion-dollar portfolio of customers. This role is vital in ensuring timely collections and maintaining customer relationships. The ideal candidate will possess strong problem-solving skills, a high sense of urgency, and proficiency in relevant software tools. Join a dynamic team that values creativity and a can-do attitude, and contribute to the success of the AR department in a fast-paced environment. If you're ready to make an impact and thrive in a collaborative setting, this opportunity is for you.

Qualifications

• 3-5 years of experience in high-volume collection calls.
• Experience managing an aging report with 500+ accounts.

Responsibilities

• Manage 500-700 assigned accounts for collections.
• Perform daily collection calls and email communications.
• Reconcile unapplied customer payments and resolve balances.

Skills

High-volume collection calls

Customer service skills

Problem-solving

Microsoft Excel

Microsoft Word

MS Dynamics 365

Attention to detail

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Excel

MS Dynamics 365

Job description

AR Collection Specialist (Administrative)

The AR Collections Specialist will be in charge of maintaining a multimillion-dollar aging portfolio of 500-700 existing customers. This position reports to the Accounts Receivable Manager and plays a critical role in supporting the daily operations of the AR department.

Responsibilities include, but are not limited to:

1. Managing 500-700 assigned accounts, ranging from low to high dollar amounts.
2. Maintaining a high volume of daily collection calls and email communications with customers.
3. Arranging debt repayment or establishing repayment schedules based on customers' financial situations.
4. Following up with customers to ensure a quick and easy repayment process.
5. Reconciling unapplied customer payments.
6. Maintaining and resolving customer balances on credit hold.
7. Reporting on aged balances to management monthly.
8. Resolving unpaid balances, advising customers on necessary action steps, and strategies for repayment.
9. Maintaining an updated financial status report for assigned accounts.
10. Reviewing sales, service, and credit contract terms with customers.
11. Performing administrative functions such as recording address changes, sorting, filing, and answering correspondence.
12. Locating and monitoring overdue accounts using aging reports and automated systems.

What we're looking for

• MUST HAVE: 3-5 years of experience making high-volume collection calls in a fast-paced environment.
• Experience managing an aging report with at least 500 accounts.
• Great energy and a can-do attitude.
• Creative problem-solving and excellent customer service skills.
• Strong proficiency in Microsoft Excel and Word.
• Proficiency in MS Dynamics 365 or a comparable ERP system.
• High sense of urgency and attention to detail.
• In lieu of a bachelor’s degree, a minimum of 2 years of equivalent work experience is required.

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