AR Account Manager: Mortgage & HOA Support (Onsite)

Breckenridge Grand Vacations, LLC; Breckenridge (CO); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Biannual bonuses

Tuition Reimbursement Program

Health, vision, dental insurance

Job summary

Breckenridge Grand Vacations, LLC is seeking an Account Manager in Accounts Receivable Management. This onsite, full-time role handles mortgage/HOA inquiries, processes payments, and reconciles accounts while ensuring accurate records and excellent service to owners.

You will audit new AR accounts, monitor past-due balances, and respond promptly to owner inquiries. Candidates should have a finance or accounting certificate or related experience and strong MS Office and communication skills.

Qualifications

• One-year certificate from college or technical school in finance, accounting, business or related field; OR minimum 1 year of experience/training in accounts receivable or finance; OR equivalent combination of education and experience
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to navigate databases and perform online research.
• Strong verbal and written communication skills.
• Basic math skills (calculating interest, percentages, balances).
• Ability to handle high call volumes and multitask in a fast-paced environment.

Responsibilities

• Audit and verify new accounts in the Accounts Receivable (AR) vendor database for accuracy.
• Monitor and address mortgage accounts over 30 days past due, ensuring timely resolution.
• Process incoming payments and assist with Deed of Trust releases.
• Serve as the primary contact for owner inquiries regarding mortgages, HOA accounts, and loan details (balances, payoffs, fees).
• Respond to emails, calls, and letters promptly while maintaining professionalism and confidentiality.
• Provide clear, accurate information and escalate unresolved issues as needed.
• Maintain detailed, accurate notes in tracking software for all owner interactions.
• Assist with HOA deed recoveries, bankruptcies, and resale/trade-in processes.
• Ensure compliance with company policies, industry regulations, and data security standards.
• Collaborate with team members to resolve complex accounting issues.
• Crosstrain in other AR functions to provide backup support when needed.
• Assist with special projects, reporting, and process improvements.
• Process overpayment refunds and update account records.
• Support Sales and Customer Service teams with owner-related resolutions.
• Attend training sessions and meetings to stay updated on company policies and industry trends.

Skills

MS Office proficiency

Database navigation

Strong communication

Basic math

Multitasking

Education

Finance/accounting certificate or 1 year experience

Tools

QuickBooks

Yardi

Job description

Breckenridge Grand Vacations, LLC is seeking an Account Manager in Accounts Receivable Management. This onsite, full-time role handles mortgage/HOA inquiries, processes payments, and reconciles accounts while ensuring accurate records and excellent service to owners.

You will audit new AR accounts, monitor past-due balances, and respond promptly to owner inquiries. Candidates should have a finance or accounting certificate or related experience and strong MS Office and communication skills.