Aquatics Manager: Lead Instructors & Lifesaving Swim

British Swim School of Menomonee Falls; Menomonee Falls (WI); On-site; USD 60,174,000 - 65,904,000; Part time

Benefits offered by this job

Paid Manager Training

British Swim School apparel provided

Birthday off with pay

Performance-based bonus opportunities

Job summary

British Swim School of Menomonee Falls is seeking an Aquatics Manager to lead daily operations of the swim program, ensuring a safe, fun, and high-quality experience for families and swimmers. You will oversee instructors, schedules, and customer service while upholding the brand standards.

The role emphasizes leadership, onsite coaching, and operational excellence, with training provided and opportunities for bonuses based on performance.

Qualifications

• Must have high school diploma or equivalent.
• 1+ years of customer service experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to lead with professionalism, integrity, positivity, and accountability.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Recruit, train, coach, and develop a team of swim instructors.
• Create and manage employee and lesson schedules for operations excellence.
• Provide outstanding customer service onsite.
• Assist with swim lessons as needed.
• Resolve escalated customer concerns with professionalism and care.
• Monitor program quality and maintain British Swim School standards.
• Support business growth through member retention and exceptional customer experiences.

Skills

Leadership

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

British Swim School of Menomonee Falls is seeking an Aquatics Manager to lead daily operations of the swim program, ensuring a safe, fun, and high-quality experience for families and swimmers. You will oversee instructors, schedules, and customer service while upholding the brand standards.

The role emphasizes leadership, onsite coaching, and operational excellence, with training provided and opportunities for bonuses based on performance.