Aquatics Coordinator

Bay Clubs Company, LLC; Bellevue (WA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in hospitality is seeking an Aquatics Coordinator to enhance guest services within their Aquatics Department. This role involves overseeing scheduling, ensuring compliance with safety standards, and providing exceptional customer service. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills. Join a dynamic team dedicated to creating a welcoming environment for all members and associates.

Qualifications

• Must provide excellent customer service to members and associates.
• Ability to work under pressure and multi-task.
• Entry-level position in Aquatics.

Responsibilities

• Oversees Aquatics concierge team and scheduling.
• Handles billing inquiries with a 24-hour response time.
• Assists with training and certification programs.

Skills

Customer Service

Multi-tasking

Communication

Tools

CONNECT

ADP

Job description

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Our Core Values

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

General Summary

The Aquatics Coordinator of Guest Services is responsible for providing excellent customer service to members and associates of the Aquatics Department of PRO Club/Bay Club, while enforcing club/aquatics rules and policies. Customer service is performed with enthusiasm, friendliness and a willingness to help others. The Aquatics Coordinator of Guest Services will work closely with Management to oversee the operations of the lifeguard, swim instructor, concierge and swim team roles to make sure training, procedures, and facility development run smoothly and efficiently. They will be the main point person for our scheduling with swimming lessons. Must be able to work under pressure and multi-task.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Primary Job Functions

• Owns the continued support of the scheduling system for swim lessons in Connect for members, associates, and is the club wide contact. (creates new procedures and continued training to maintain consistency)
• Oversees Aquatics concierge team – ensuring that group and private lesson scheduling, billing policies and procedures, instructor rates/commissions and availability in computer software is executed properly. Holds associates accountable for closing out all billing.
• Handles Aquatics related billing inquiries with a 24-hour response time on regularly scheduled days. This includes assisting members directly or member accounts with questions about billing and account statements. Including payment options / expired payment / disputes.
• Lesson software data input – scheduling needs, new hire schedules, new session classes, etc.
• Assists members and associates with scheduling and training in CONNECT and other software (ADP)
• Cross trains with all other departments to understand their services offered
• Accurately checks members and guests in for all appointments and/or classes
• Upholds “show ready” standard for both aquatics staff and front stage offices
• Assists in confirmation of department schedules for lifeguards, swim instructors, concierge, etc., especially on weekends, to secure adequate coverage
• Assists with on-board training and orientations that are set up for Swim Instructors/Lifeguards including teaching PRO Club/Bay Club standards, expectations and role specific training.
• On-going training to develop a thorough understanding of all aquatic roles, what it takes, skills required, and training with the intent to advance current techniques.
• Assists with ensuring that associates are effective in enforcing safety, department, and club policies and procedures.
• Assists management with certification programs including certification courses, re-certification courses, and in-service training within the Aquatics department
• Assists in setting up, preparing, and/or facilitating reviews with associates when needed
• Attends and participates in planning and presentation of staff meeting content and training programs
• Tracks, processes, and reports all documentation needed to follow protocols regarding accident / incident and related report forms (Certifications, quick saves, in-service attendance, timed responses).
• General supervision of Aquatics area
• Answers all procedural questions to ensure proper execution by associate members
• Stays current on industry safety regulations and rules to ensure PRO Club/Bay Club observes highest safety standards
• Monitors associates to ensure they are show ready prior to and during their shifts
• Work shifts as needed to ensure coverage and compliance with all policies and procedures. Willing to work extra hours and have a flexible schedule when needed.
• Regular engagement of members and associates to build positive relationships and learn how to best anticipate and meet their needs
• Communication between all management, leadership, and associates to ensure smooth transfer of information during operating hours
• Attend regular check-in meetings & works closely with management on duties as needed

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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