IT Support Specialist: End-User Tech & Training
Ledgent Technology
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Job summary
Ledgent Technology is seeking a customer-focused IT Support Specialist to provide hands-on technical support for end users across a growing organization. This role covers desktops, laptops, mobile devices, and business applications, ensuring timely assistance and a reliable IT environment.
The ideal candidate has 1–3 years in desktop support, strong Windows 10/11 knowledge, and experience with iOS and Android devices.
Qualifications
- Associate degree in IT or equivalent experience.
- 1–3 years in desktop/technical support or help desk.
- Strong Windows 10/11 knowledge.
- Experience with iOS and Android devices.
- Basic networking concepts and connectivity troubleshooting.
- Proficient with Outlook and Microsoft Office.
- Strong organizational and time-management skills.
- Excellent communication and customer service.
Responsibilities
- Provide technical support for desktops, laptops, mobile devices, and apps.
- Respond to IT requests via phone, email, or in person.
- Diagnose and resolve hardware, software, and peripheral issues.
- Install, configure, update workstation hardware and software.
- Deploy and set up computers, monitors, printers, and equipment.
- Maintain accurate hardware inventory and asset records.
- Support printers, copiers, and multifunction devices.
- Assist with administration of company phone systems and mobile devices.
- Deliver user training on software, hardware, and best practices.
- Document troubleshooting steps and resolutions.
- Travel to support multiple locations.
- Perform additional IT-related duties as assigned.
Skills
Education
Tools
Job description
Ledgent Technology is seeking a customer-focused IT Support Specialist to provide hands-on technical support for end users across a growing organization. This role covers desktops, laptops, mobile devices, and business applications, ensuring timely assistance and a reliable IT environment.
The ideal candidate has 1–3 years in desktop support, strong Windows 10/11 knowledge, and experience with iOS and Android devices.
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