End-User IT Support & Onboarding Specialist

Medlogix, Llc; Hamilton (NJ); In loco; USD 59.000 - 72.000; Tempo pieno

Descrizione del lavoro

Medlogix, LLC is seeking an Application & End User Support Technician to provide hands-on support for business applications, Microsoft 365, Windows devices, and day-to-day technology needs. You will own service requests from contact to resolution and collaborate with multiple teams to ensure secure, productive user experiences.

The role emphasizes practical troubleshooting, clear communication, and ongoing documentation to support a productive workforce in Hamilton NJ or Lansdale PA.

Competenze

• Two to three years of experience in help desk, desktop support, application support, or end-user support.
• Practical experience supporting Microsoft 365, Windows devices, user accounts, and common business applications.

Mansioni

• Provide Tier 1-2 support for business applications, laptops, desktops, mobile devices, printers, peripherals, and remote-access tools.
• Troubleshoot Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and access-related issues.
• Assist with passwords, multifactor authentication, account access, and group membership in Active Directory and Microsoft Entra ID.
• Own service desk requests from initial contact through resolution or effective escalation, while keeping users informed of progress.
• Support onboarding by preparing devices, coordinating access, installing approved software, and helping new employees get started.
• Work with infrastructure, security, application, and vendor teams to resolve incidents and recurring problems.
• Create clear support notes, user instructions, and knowledge articles.
• Help employees adopt Microsoft 365 Copilot and other approved business tools.
• Identify suspicious activity or potential security concerns and elevate them promptly.
• Suggest improvements that make support processes, systems, documentation, or training more effective.

Conoscenze

Troubleshooting

Clear communication

Customer focus

Ownership

Calm under pressure

Explain technical topics

Security awareness

Willingness to learn

Formazione

Associate's or bachelor's degree in information technology

CompTIA A+

CompTIA Network+

Microsoft 365 Fundamentals

Azure Fundamentals

Descrizione del lavoro

Medlogix, LLC is seeking an Application & End User Support Technician to provide hands-on support for business applications, Microsoft 365, Windows devices, and day-to-day technology needs. You will own service requests from contact to resolution and collaborate with multiple teams to ensure secure, productive user experiences.

The role emphasizes practical troubleshooting, clear communication, and ongoing documentation to support a productive workforce in Hamilton NJ or Lansdale PA.