Apprenticeship Program Navigator

ROCS Grad Staffing; Greenbelt (MD); On-site; USD 52,000 - 68,000; Full time

Job summary

ROCS Grad Staffing is seeking a highly organized Program Coordinator to support apprentices while managing administrative and compliance needs of a skilled-trades training program. This role combines student support, recordkeeping, program coordination, and compliance, ideal for someone who enjoys building relationships, solving problems, and keeping important details and deadlines on track.

The position focuses on coordinating with students, instructors, employers, and government contacts,

Qualifications

• 3–5 years of program coordination, education administration, HR, compliance, or related experience.
• Exceptional interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Comfortable managing detailed, process-driven work and maintaining accurate records.
• Strong written and verbal communication skills.

Responsibilities

• Serve as a primary point of contact for students to navigate program requirements, resolve issues, and stay on track throughout their training.
• Maintain strong relationships and communication with students, instructors, employers, and government/regulatory contacts.
• Track registrations, licenses, expiration dates, attendance, grades, on-the-job training hours, and other required documentation.
• Ensure records are accurate and processes remain compliant
• Proactively identify upcoming deadlines, missing documentation, expiring licenses, and other potential compliance issues before they become problems.
• Develop and maintain effective tracking and quality-control processes to ensure important program requirements are completed accurately and on time.
• Maintain accurate student information within databases, spreadsheets, and other administrative systems.
• Communicate with employers regarding student progress, required documentation, training hours, and compliance-related items.
• Provide day-to-day administrative guidance and support to instructors as needed.
• Assist with events and activities.
• Look for opportunities to improve processes and create more efficient systems

Skills

Interpersonal skills

Organizational skills

Customer service

Excel

Office software

Tools

Database software

Microsoft Office

Job description

ROCS Grad Staffing is seeking a highly organized Program Coordinator to support apprentices while managing administrative and compliance needs of a skilled-trades training program. This role combines student support, recordkeeping, program coordination, and compliance, ideal for someone who enjoys building relationships, solving problems, and keeping important details and deadlines on track.

The position focuses on coordinating with students, instructors, employers, and government contacts,