Apprentice Optician: Hands-On Frame & Lens Craft

EssilorLuxottica Group; Rochester (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in the United States is seeking an Apprentice Optician to deliver the LensCrafters Experience and ensure customers are delighted by the selling process. You will assist with frame and lens selection, fittings, measurements, and the orderly processing of orders to meet quality standards.

The role emphasizes customer service, basic math, and knowledge of optical merchandise. Training is provided within our sanctioned Apprentice Program, with benefits and career growth opportunities.

Qualifications

• High school graduate or equivalent.
• Part of a sanctioned Apprentice Program.
• Strong customer service skills: communicator, listener and team builder.
• Knowledge of current optical theory and merchandise.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Sales and service skills.
• Familiarity with POS, computers and calculators.
• Embrace new technology and change.

Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service by performing the Sales and Service Process steps: Greeting the Customer, Explaining the Process, Merchandise Selection, Fitting - AccuFit, Solve visual problems or challenges for customers, Tendering, Dispensing.
• Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems.
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
• Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
• Educates the customer on LensCrafters' guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.
• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
• Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests.

Skills

Customer service

Communication skills

Team player

Mathematical skills

Explain processes

Education

High school diploma or equivalent

Tools

POS system

Calculators

Job description

LensCrafters in the United States is seeking an Apprentice Optician to deliver the LensCrafters Experience and ensure customers are delighted by the selling process. You will assist with frame and lens selection, fittings, measurements, and the orderly processing of orders to meet quality standards.

The role emphasizes customer service, basic math, and knowledge of optical merchandise. Training is provided within our sanctioned Apprentice Program, with benefits and career growth opportunities.