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Five Star Bath Solutions of Hill Country; United States; Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Incentive pay

Work from home options

Career growth opportunities

Industry-leading brand

Supportive team environment

Job summary

Five Star Bath Solutions is hiring a Customer Success Manager to build strong client relationships, confirm appointments, and manage calendars from a home office with occasional local office days.

You will support the client journey, collaborate with sales and operations, and drive improvements while residing in the Austin, San Antonio, or Hill Country area. This role offers incentives and flexible work-from-home options.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport quickly.
• Self-driven & motivated.
• Exceptional organizational and time-management abilities.
• Prior experience in customer service, account management, or a related field is preferred.
• Proficiency in using CRM software and other relevant tools.
• Candidate must reside in the Austin, San Antonio, or Hill Country area.

Responsibilities

• Confirm appointments with clients via phone calls, emails, or other communication channels.
• Maintain accurate records of client interactions and update client information in our database.
• Manage the calendar and resolve issues promptly and professionally.
• Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.
• Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.

Skills

Communication skills

Interpersonal skills

Self-motivated

Organizational skills

Time management

Tools

CRM software

Job description

• Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction.
• Career Growth Opportunities: Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement.
• Supportive Team Environment: Work alongside a team that values collaboration, integrity, and doing the right thing — every time.
• Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime.
• Pride in Your Work: Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll complete each day knowing you helped someone love their home more.
• Work from Home Opportunity: Most of your time will be spent from your dedicated home office, with occasional days spent at our local office/warehouse.
• Incentive and Bonus Pay: You'll have the opportunity to earn monthly incentives and bonuses, beyond your base pay, based on defined performance metrics.

Schedule / Expected Work Hours:

• Weekday day, evening and weekend availability.

Job Summary

Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager!

At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support.

What You’ll Do:

• Confirm appointments with clients via phone calls, emails, or other communication channels.
• Maintain accurate records of client interactions and update client information in our database.
• Manage the calendar and resolve issues promptly and professionally.
• Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.
• Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.

What We’re Looking For:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport quickly.
• Self-driven & motivated
• Exceptional organizational and time-management abilities.
• Prior experience in customer service, account management, or a related field is preferred.
• Proficiency in using CRM software and other relevant tools.
• Candidate must reside in the Austin, San Antonio, or Hill Country area

Company Overview

Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America.
We are your local bathroom remodeler specializing in all things bathroom remodeling including tub to shower conversion, bath tub to shower conversion, small bathroom remodels, safety bath installation, new shower installation, and more.

Key to theFive Star Bath Solutionsbrand is improving the lives of those around us, including those in our communities. As our charitable arm, Pure Solutions is focused on “giving the gift of hope” to individuals in need.We appreciate the support each community provides in doing business with Five Star Bath Solutions. While our customers strengthen our business, we hope to strengthen our communities, providing service of value to local organizations or community members.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Five Star Bath Solutions Corporate.

Compensation: $35,000.00 - $50,000.00 per year

Five Star Bath Solutions is a full service bathroom remodeler specializing in bath and shower remodeling and installations in your area.

Join a fast-paced, supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters.

Flexible work from home options available.

Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction.

Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement.

Work alongside a team that values collaboration, integrity, and doing the right thing — every time.

Consistent Work & Reliable Pay

We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime.

Pride in Your Work

Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more.

I really like this job- It pays well and I always know what jobs I am doing well in advance. I have worked for some other people that were very unorganized - but this place is different. If you like working with your hands this is a great trade and these guys are solid.