Appointment Scheduling Specialist - Part Time

Dog Gone Problems; Omaha (NE); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Paid training

Free dog training

No health insurance provided

Job summary

Dog Gone Problems is seeking an experienced appointment scheduling specialist for a part-time role in Omaha, Nebraska. You will respond to inquiries, help clients schedule dog training services, and guide them through available options.

You will maintain accurate CRM records, manage appointments and changes, and work closely with our trainers to deliver excellent customer service. The position requires on-site work in the Omaha metro with a 23.5-hour weekly schedule.

Qualifications

• Experience booking customer/ client appointments using scheduling software.
• Experience in appointment-based offices (medical, dental, veterinary) preferred.
• Must live in the Omaha metro and work on-site.

Responsibilities

• Respond to inquiries and help clients schedule dog training services.
• Guide prospects through options and answer questions.
• Follow up with customers who haven't booked.
• Maintain accurate records, notes, and reminders in CRM.
• Manage appointments, cancellations, and scheduling changes.

Skills

Phone communication

Organizational skills

Attention to detail

Dependability

Customer service mindset

Tools

Scheduling software

CRM system

Job description

Experienced Appointment Scheduling Specialist – Part Time

Dog Gone Problems | Omaha, Nebraska | $20–$25 per hour

Are you an experienced appointment scheduler who genuinely enjoys helping people?

Dog Gone Problems is looking for a warm, organized, dependable professional to join our team.

We're a locally owned dog training company that believes great customer service starts with the first conversation. We're looking for someone who enjoys connecting with people, helping them understand their options, and getting them scheduled.

Previous professional office experience booking customer, patient, or client appointments is required.

What You'll Do

• Respond to incoming inquiries and help clients schedule dog training services.
• Answer questions and guide prospective clients through their options.
• Follow up with customers who haven't booked.
• Maintain accurate customer records, call notes, and follow-up reminders in our CRM.
• Manage appointments, cancellations, and scheduling changes.
• Work closely with our trainers and booking team to provide excellent customer service.

Required Qualifications

• Professional office experience booking customer, patient, or client appointments using computerized scheduling software.
• Excellent phone communication skills and a warm, friendly personality.
• Strong organizational skills, attention to detail, and follow-through.
• Dependability, professionalism, and a positive attitude.
• Currently living in the Omaha metro area and able to work on-site.

Experience in medical, dental, veterinary, or other appointment-based professional offices is especially relevant.

Important: Employee shift scheduling, managing someone's personal calendar, or general retail customer service does not meet our appointment-scheduling experience requirement.

Work Schedule

Part-Time | Approximately 23.5 paid hours per week

• Monday: 2:30–6:30 PM
• Tuesday: 2:30–6:30 PM
• Wednesday: OFF
• Thursday: 2:30–6:30 PM
• Friday: 10:30 AM–6:30 PM (30-minute unpaid break)
• Saturday: 10 AM–2 PM
• Sunday: OFF

Applicants must be able to consistently work this schedule. Occasional Saturdays off may be requested in advance, subject to approval.

Additional flexibility is required to occasionally cover our other Booking Coordinator's shifts when they take time off. They will do the same for you when you need time off. Advance notice will be provided.

Compensation & Benefits

• $20–$25 per hour, depending on experience.
• Paid training.
• Free dog training.
• No employer-provided health insurance.

A Little About Our Team

We're a small, close-knit team that takes pride in doing things well. We value people who are dependable, communicate clearly, pay attention to details, and follow through on their commitments.

You don't need dog training experience. We'll teach you about our programs and procedures.

If this sounds like you, we'd love to hear from you!