Appointment Scheduling & Client Care Coordinator — Part-Time

Dog Gone Problems; Omaha (NE); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Paid training

Free dog training

Job summary

Dog Gone Problems in Omaha, Nebraska is seeking an Experienced Appointment Scheduling Specialist for a part-time role. The ideal candidate will handle scheduling for dog training services, respond to inquiries, guide clients through options, and maintain client records in our CRM.

This is a part-time, on-site position with a 23.5-hour weekly schedule and a pay rate of $20–$25 per hour. Experience in medical, dental, veterinary, or other appointment-based offices is especially relevant.

Qualifications

• Professional office experience booking customer, patient, or client appointments using computerized scheduling software.
• Excellent phone communication skills and a warm, friendly personality.
• Strong organizational skills, attention to detail, and follow-through.
• Dependability, professionalism, and a positive attitude.
• Currently living in the Omaha metro area and able to work on-site.

Responsibilities

• Respond to incoming inquiries and help clients schedule dog training services.
• Answer questions and guide prospective clients through their options.
• Follow up with customers who haven't booked.
• Maintain accurate customer records, call notes, and follow-up reminders in our CRM.
• Manage appointments, cancellations, and scheduling changes.
• Work closely with our trainers and booking team to provide excellent customer service.

Skills

Phone communication

Scheduling software

Customer service

Organizational skills

Tools

CRM software

Job description

Experienced Appointment Scheduling Specialist – Part Time

Dog Gone Problems | Omaha, Nebraska | $20-25 per hour

Are you an experienced appointment scheduler who genuinely enjoys helping people?

Dog Gone Problems is looking for a warm, organized, dependable professional to join our team.

We're a locally owned dog training company that believes great customer service starts with the first conversation. We're looking for someone who enjoys connecting with people, helping them understand their options, and getting them scheduled.

Previous professional office experience booking customer, patient, or client appointments is required.

What You'll Do

• Respond to incoming inquiries and help clients schedule dog training services.
• Answer questions and guide prospective clients through their options.
• Follow up with customers who haven't booked.
• Maintain accurate customer records, call notes, and follow-up reminders in our CRM.
• Manage appointments, cancellations, and scheduling changes.
• Work closely with our trainers and booking team to provide excellent customer service.

Required Qualifications

• Professional office experience booking customer, patient, or client appointments using computerized scheduling software.
• Excellent phone communication skills and a warm, friendly personality.
• Strong organizational skills, attention to detail, and follow-through.
• Dependability, professionalism, and a positive attitude.
• Currently living in the Omaha metro area and able to work on-site.

Experience in medical, dental, veterinary, or other appointment-based professional offices is especially relevant.

Important: Employee shift scheduling, managing someone's personal calendar, or general retail customer service does not meet our appointment-scheduling experience requirement.

Work Schedule

Part-Time | Approximately 23.5 paid hours per week

• Monday: 2:30-6:30 PM
• Tuesday: 2:30-6:30 PM
• Wednesday: OFF
• Thursday: 2:30-6:30 PM
• Friday: 10:30 AM-6:30 PM (30-minute unpaid break)
• Saturday: 10 AM-2 PM
• Sunday: OFF

Applicants must be able to consistently work this schedule. Occasional Saturdays off may be requested in advance, subject to approval.

Additional flexibility is required to occasionally cover our other Booking Coordinator's shifts when they take time off. They will do the same for you when you need time off. Advance notice will be provided.

Compensation & Benefits

• $20-25 per hour, depending on experience.
• Paid training.
• Free dog training.
• No employer-provided health insurance.

A Little About Our Team

We're a small, close-knit team that takes pride in doing things well. We value people who are dependable, communicate clearly, pay attention to details, and follow through on their commitments.

You don't need dog training experience. We'll teach you about our programs and procedures.