Appointment Scheduling Specialist - Delray Beach, FL

Ed Morse Auto Group; Delray Beach (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Weekly Pay

401K with company match

Competitive Health Benefits

Vacation Pay

Paid Holidays

Employee Discounts

Ongoing Education

Job summary

Ed Morse Auto Group in Delray Beach, FL is seeking an Appointment Scheduling Specialist to join our centralized scheduling team. In this role, you'll ensure all service inquiries are handled professionally and promptly, while also interacting with customers in a fast-paced environment.

The ideal candidate will have a passion for customer service, strong communication skills, and the ability to work a flexible schedule. Ed Morse offers competitive pay, benefits, and unlimited career potential.

Qualifications

• Experience in a call center or automotive preferred.
• Strong verbal and written communication skills are essential.
• Ability to commit to a 40-hour work week with rotating Saturdays.

Responsibilities

• Answer inbound service inquiries professionally.
• Make outbound calls to follow up on customer inquiries.
• Manage customer emails and chats efficiently.
• Confirm appointments and reschedule missed ones.
• Log and maintain customer information in CRM.
• Drive traffic to the dealerships.

Skills

Call Center experience

Bilingual English and Spanish

Strong communication skills

Customer service passion

Dependability and punctuality

Process-driven attitude

Computer skills

Job description

Overview

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 60+ locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

Ed Morse is currently seeking an Appointment Scheduling Specialist to join our centralized scheduling team located in Delray Beach, FL. Hourly Rate + Commission paid weekly!!

We are looking for reliable, friendly, and professional individuals to join our team. If you are motivated to work in a fast-paced, call-center environment and enjoy interacting with customers, apply now for one of the largest family-owned auto dealer groups in the U.S.

Responsibilities

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script
• Make outbound calls to follow up with customers
• Respond to customer emails and chats
• Confirm appointments and reschedule missed appointments
• Log customer information and purify CRM
• Responsible for helping to drive traffic to our dealerships

Qualifications

• Call Center and/or automotive experience preferred
• Bilingual English and Spanish preferred
• Strong written and verbal communication
• Energetic, well-spoken and have a passion for delivering excellent customer service
• Confident and go-getter personalityMust be dependable and punctual
• Must be process-driven, coachable, and trainable
• Strong computer and Internet skills
• Must be able to commit 40-hour weekly with rotating Saturdays
• Must be able to pass a background check, drug test
• Must be motivated by reaching and exceeding goals

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Term Disability & Long-Term Disability
• Employee Assistance Program
• Vacation Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training