Service Advisor - Sawgrass Automall

ED MORSE AUTOMOTIVE GROUP; Florida; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay

Uncapped earnings

401K with company match

Health benefits (Medical, Dental, Vis

Life Insurance

Disability insurance

Employee Assistance Program

Wellness program

Vacation pay

Sick pay

Six paid holidays

Employee purchase program

Referral program

Ed Morse Cares

Career growth opportunities

Education & training

Job summary

Ed Morse Automotive Group in Florida seeks a skilled Service Advisor to be the primary liaison for customers seeking repair and maintenance services. You will work closely with the Service Manager, sales teams, and technicians to ensure customer satisfaction and drive service sales.

The role emphasizes excellent telephone communication, a professional demeanor, and a focus on delivering accurate estimates and solutions in a fast-paced environment.

Qualifications

• Candidates must be well spoken and have excellent telephone skills.
• 3-5 years experience desejar? (Note: keep concise within 140 chars)

Responsibilities

• Serve as the principal contact between the dealership and customers for repair and maintenance service.
• Aim to maximize dealership sales of parts and service.
• Coordinate with Service Manager, sales managers, and technicians.
• Address customer complaints not resolved at the service writer level.
• Greet service customers warmly and provide accurate diagnostics and estimates.

Skills

Clear communication

Telephone skills

Customer service

Job description

Overview

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We’re not looking for just another Service Advisor. We’re looking for the best—and we’re willing to pay for it. TOP PAY FOR QUALIFIED CANDIDATES CLIMATE-CONTROLLED SHOP ROOM TO GROW + ADVANCE YOUR CAREER HIGH-VOLUME, FAST-PACED DEALERSHIP ENVIRONMENT Your tools. Your talent. Your career. Your next move. You're always backed by Morse. The best advisors know their worth- and we want to know yours.

Responsibilities

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
• Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Promptly meet and greet service customers warmly and be the perfect host
• Listen to customer's reason(s) for bringing their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customer's concerns
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Candidates must be well spoken, have excellent telephone skills.
• 3-5 years experience
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
• Maintain a customer satisfaction rating above zone average.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training