Appointment Scheduling Specialist - Delray Beach, FL

Ed Morse Automotive Group; Delray Beach (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Weekly Pay

401K with company match

Competitive Health Benefits

Unlimited career potential

Vacation Pay

Job summary

Ed Morse Automotive Group in Delray Beach, FL is seeking an Appointment Scheduling Specialist to join the centralized scheduling team. This role involves answering service inquiries, making follow-up calls to customers, and confirming as well as rescheduling appointments.

The ideal candidate should possess strong communication skills, experience in customer service, and must commit to a 40-hour work week with rotating Saturdays. Competitive benefits include weekly pay and uncapped earning potential.

Qualifications

• Call Center and/or automotive experience preferred.
• Strong written and verbal communication skills.
• Must be able to commit to a 40-hour work week with rotating Saturdays.

Responsibilities

• Ensure all inbound service inquiries are answered promptly and professionally.
• Make outbound calls to follow up with customers.
• Confirm appointments and reschedule missed appointments.

Skills

Call Center experience

Bilingual English and Spanish

Customer service skills

Strong communication skills

Process-driven

Dependability

Job description

Overview

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 60+ locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

Ed Morse is currently seeking an Appointment Scheduling Specialist to join our centralized scheduling team located in Delray Beach, FL. Hourly Rate + Commission paid weekly!!

We are looking for reliable, friendly, and professional individuals to join our team. If you are motivated to work in a fast-paced, call-center environment and enjoy interacting with customers, apply now for one of the largest family-owned auto dealer groups in the U.S.

Responsibilities

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script
• Make outbound calls to follow up with customers
• Respond to customer emails and chats
• Confirm appointments and reschedule missed appointments
• Log customer information and purify CRM
• Responsible for helping to drive traffic to our dealerships

Qualifications

• Call Center and/or automotive experience preferred
• Bilingual English and Spanish preferred
• Strong written and verbal communication
• Energetic, well-spoken and have a passion for delivering excellent customer service
• Confident and go-getter personalityMust be dependable and punctual
• Must be process-driven, coachable, and trainable
• Strong computer and Internet skills
• Must be able to commit 40-hour weekly with rotating Saturdays
• Must be able to pass a background check, drug test
• Must be motivated by reaching and exceeding goals

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Term Disability & Long-Term Disability
• Employee Assistance Program
• Vacation Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training