Service Advisor - Sawgrass Automall

Ed Morse Automotive Group; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

401K with company match

Competitive Health Benefits (Medical, 

Dental

Vision

Sick Pay

Six Paid Holidays per year

Employee Purchase Program

Employee Referral Program

Job summary

Ed Morse Automotive Group is seeking a skilled Service Advisor in the New York area. You will serve as the primary liaison between customers and the dealership for vehicle repair and maintenance, driving customer satisfaction and supporting sales of parts and service.

The role requires strong communication, professional conduct, and the ability to manage high-volume, fast-paced environments. This position offers growth opportunities across multiple states within a family-owned organization.

Qualifications

• 3-5 years experience in customer-facing service role.
• Excellent telephone and in-person interaction skills.
• Strong commitment to customer satisfaction and professionalism.

Responsibilities

• Act as the principal contact between the dealership and customers for repair and maintenance service.
• Maximize dealership sales of parts and service while ensuring customer satisfaction.
• Collaborate with Service Manager/Service Director and sales teams to resolve issues.
• Handle customer complaints escalated beyond service writer level.
• Answer calls promptly and greet service customers warmly.
• Provide accurate estimates for services or repairs.

Skills

Telephone skills

Customer service

Communication

Job description

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We’re not looking for just another Service Advisor. We’re looking for the best—and we’re willing to pay for it.

TOP PAY FOR QUALIFIED CANDIDATES

CLIMATE-CONTROLLED SHOP

ROOM TO GROW + ADVANCE YOUR CAREER

HIGH-VOLUME, FAST-PACED DEALERSHIP ENVIRONMENT

If your current dealership isn’t paying what you’re worth, it’s time to have a conversation with us here at Ed Morse Automotive Group.

Your tools. Your talent. Your career. Your next move. You're always backed by Morse.

Responsibilities

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
• Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Promptly meet and greet service customers warmly and be the perfect host
• Listen to customer's reason(s) for bringing their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customer's concerns
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Candidates must be well spoken, have excellent telephone skills.
• 3-5 years experience
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
• Maintain a customer satisfaction rating above zone average.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Term Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training