Service Advisor - Sawgrass Automall

Ed Morse; Town of Florida (NY); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay

Uncapped bonuses

401K with company match

Health benefits

Job summary

Ed Morse Automotive Group seeks a skilled Service Advisor to be the primary liaison between customers and the dealership for vehicle repair and maintenance. You will work closely with service managers and technicians to ensure satisfaction and drive parts and service sales.

Join a family-oriented group that values growth, with weekly pay, bonuses, 401(k) with match, and comprehensive health benefits to support your career development.

Qualifications

• Must be well spoken and have excellent telephone skills.
• 3-5 years experience in a customer-facing role.
• Provide exceptional personalized service and maintain professionalism.

Responsibilities

• Act as the principal contact between the dealership and customers for repair and maintenance service.
• Aim to maximize dealership sales of parts and service while ensuring customer satisfaction.
• Collaborate with service managers, group leaders, and technicians.
• Address customer complaints with professionalism and courtesy.
• Answer calls promptly and greet service customers warmly.
• Provide logical diagnostic recommendations and accurate estimates.

Skills

Telephone skills

Customer service

Communication

Job description

Overview

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We’re not looking for just another Service Advisor.We’re looking for the best—and we’re willing to pay for it.TOP PAY FOR QUALIFIED CANDIDATESCLIMATE-CONTROLLED SHOPROOM TO GROW + ADVANCE YOUR CAREERHIGH-VOLUME, FAST-PACED DEALERSHIP ENVIRONMENT If your current dealership isn’t paying what you’re worth, it’s time to have a conversation with us here at Ed Morse Automotive Group.Your tools. Your talent. Your career. Your next move. You're always backed by Morse.The best advisors know their worth—and we want to know yours.

Responsibilities

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
• Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Promptly meet and greet service customers warmly and be the perfect host
• Listen to customer's reason(s) for bringing their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customer's concerns
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Candidates must be well spoken, have excellent telephone skills.
• 3-5 years experience
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
• Maintain a customer satisfaction rating above zone average.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training