Appointment Scheduler OB/GYN

Northeast OB/GYN Associates; San Antonio (TX); On-site; USD 20,664 - 34,440; Full time

Job summary

Northeast OB/GYN Associates is seeking an Appointment Scheduler for our San Antonio, TX practice. The role involves answering calls with proper etiquette, scheduling patient appointments in accordance with guidelines, and coordinating with physicians to align availability with patient preferences via the Patient Portal and electronic systems.

Ideal candidates will have at least one year of medical scheduling experience, be proficient with computer systems, and type at least 30 words per minute.

Qualifications

• Minimum one year of experience as an appointment scheduler in a medical setting.
• Experience using computer systems, software, mouse, keyboard, and intranet.
• Type at least 30 words per minute.
• High School Diploma or GED.

Responsibilities

• Answer phones with proper etiquette and in a timely manner.
• Schedule appointments according to guidelines, using the Patient Portal or phone.
• Update Work Log Manager and respond to EHR tasks, rescheduling as needed.
• Register new patients with required information and enrollment in the Patient Portal.
• Ensure daily patient appointment reminder calls are processed.
• Address insurance eligibility, contacting patients for updates or quotes.
• Print and mail recall plans.
• Communicate with physicians and staff about scheduling issues.

Skills

Telephone etiquette

Scheduling appointments

EHR system familiarity

Typing 30 WPM

Interpersonal communication

Education

High School Diploma or GED

Tools

Patient Portal

Electronic Medical Records (EHR)

Work Log Manager

Job description

Appointment Scheduler OB/GYN

Location: Northeast OB/GYN Administrative Building, 14100 San Pedro Ave, San Antonio, TX 78232, USA.

Responsibilities

• Use proper telephone etiquette and answer phone in a timely manner.
• Schedule appointments according to the scheduling guidelines; schedule verbally over the phone or by using the Patient Portal in the computer system. Use computerized system to match physician/clinician availability with patient's preferences in terms of date and time.
• Review and respond to Work Log Manager tasks and EHR inbox tasks request in a timely manner, i.e. reschedule patients as needed due to internal schedule changes or blocks, patient request, pregnancy outcomes, and scheduling multiple OB appointments. Update the Work Log Manager of status, i.e. not started, in progress, or completed. Notate attempts to contact patient.
• Register new patients obtaining all necessary information, i.e., name, DOB, address, phone numbers, and insurance information. Inform patients to bring in their current insurance card and identification to appointment. Inform patient to go to Patient Portal to complete new patient paperwork prior to their visit, if applicable. Enroll patients into the Patient Portal through electronic computer system.
• Ensure 1 day and 2 day patient appointment reminder calls are downloaded on a daily basis (e.g., updates computer system of any cancellations received from these calls).
• Work insurance eligibility report for all non-eligible insurance plans. Attempt to contact patients to retrieve updated insurance information and/or give a private pay quote.
• Download, print labels/postcards, and mail out recall plans.
• Communicate as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consult with Administrative Manager or Scheduling Coordinator about any system problems.

Qualifications

• Minimum one year of experience as an appointment scheduler, preferably in a medical practice setting.
• Experience using computer system, software, mouse, keyboard, and intranet.
• Type 30 words per minute.
• High School Diploma or General Equivalency Diploma (GED).