Appointment Coordinator — Tech-Savvy, Customer-Centered Pro

Allstateexteriorsinc; London (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Allstate Exteriors in London, OH seeks an Appointment Coordinator to handle inbound and outbound calls, scheduling sales appointments and helping homeowners take the next step to improve their homes. You will thrive in a fast-paced, goal-driven environment, using Google Drive and MS Office, and learning new software quickly.

Join a collaborative team focused on exceptional customer service and reliable appointment management.

Qualifications

• Previous call center experience required.
• Excellent verbal communication and active listening.
• Strong customer service and rapport-building skills.
• Comfortable in a goal-oriented environment with inbound/outbound calls.
• Strong computer skills navigating multiple programs.
• Tech-savvy; able to learn new software quickly.
• Proficiency in Google Drive and MS Office.

Responsibilities

• Make outbound calls to schedule sales appointments with potential customers.
• Answer and manage inbound calls professionally and efficiently.
• Accurately schedule appointments and maintain customer information in company systems.
• Represent Allstate Exteriors positively through professional, courteous interactions.
• Use computer systems to manage calls, document interactions, and schedule appointments.
• Meet established performance goals and follow company processes and procedures.
• Collaborate with team members and contribute to overall call center success.

Skills

Call center

Verbal communication

Active listening

Customer service

Tech savvy

Google Drive

Microsoft Office

Detail oriented

Independent worker

Punctuality

Tools

Google Drive

Microsoft Office

Job description

Allstate Exteriors in London, OH seeks an Appointment Coordinator to handle inbound and outbound calls, scheduling sales appointments and helping homeowners take the next step to improve their homes. You will thrive in a fast-paced, goal-driven environment, using Google Drive and MS Office, and learning new software quickly.

Join a collaborative team focused on exceptional customer service and reliable appointment management.