Customer Service Representative

Allstate Exteriors; London (OH); Presencial; USD 34.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Descripción de la vacante

Allstate Exteriors in London, OH seeks an Appointment Coordinator to handle inbound and outbound calls, scheduling sales appointments and helping homeowners take the next step to improve their homes. You will thrive in a fast-paced, goal-driven environment, using Google Drive and MS Office, and learning new software quickly.

Join a collaborative team focused on exceptional customer service and reliable appointment management.

Formación

• Previous call center experience required.
• Excellent verbal communication and active listening.
• Strong customer service and rapport-building skills.
• Comfortable in a goal-oriented environment with inbound/outbound calls.
• Strong computer skills navigating multiple programs.
• Tech-savvy; able to learn new software quickly.
• Proficiency in Google Drive and MS Office.

Responsabilidades

• Make outbound calls to schedule sales appointments with potential customers.
• Answer and manage inbound calls professionally and efficiently.
• Accurately schedule appointments and maintain customer information in company systems.
• Represent Allstate Exteriors positively through professional, courteous interactions.
• Use computer systems to manage calls, document interactions, and schedule appointments.
• Meet established performance goals and follow company processes and procedures.
• Collaborate with team members and contribute to overall call center success.

Conocimientos

Call center

Verbal communication

Active listening

Customer service

Tech savvy

Google Drive

Microsoft Office

Detail oriented

Independent worker

Punctuality

Herramientas

Google Drive

Microsoft Office

Descripción del empleo

Appointment Coordinator

Allstate Exteriors

Looking for a place to plant roots, flourish, and build your career? Allstate Exteriors is seeking motivated, customer-focused individuals to join our team as an Appointment Coordinator!

In this role, you will handle both inbound and outbound calls with potential customers, helping homeowners take the next step toward improving their homes by scheduling sales appointments. We're looking for individuals who communicate well, are comfortable working with technology, and can thrive in a fast-paced, goal-oriented environment.

About Us

Allstate Exteriors is a family-owned and operated business providing roofing, siding, and gutter services throughout Ohio and Florida. With our commitment to quality workmanship and customer satisfaction, we have built a reputation as a trusted provider of home exterior solutions. We don't just install roofs; we help change the lives of the families we serve.

Responsibilities

• Make outbound calls to potential customers to schedule sales appointments.

• Answer and manage inbound calls professionally and efficiently.

• Accurately schedule appointments and maintain customer information within company systems.

• Represent Allstate Exteriors positively through professional, courteous, and customer-focused interactions.

• Use computer systems and technology to manage calls, document customer interactions, and schedule appointments.

• Meet established performance goals and follow company processes and procedures.

• Collaborate with team members and contribute to overall call center success.

Required Skills & Qualifications

• Previous call center experience required.

• Excellent verbal communication and active listening skills.

• Strong customer service skills and the ability to build rapport with potential customers.

• Comfortable working in a goal-oriented environment and handling both inbound and outbound calls.

• Strong computer skills, including the ability to navigate multiple programs and systems efficiently.

• Technologically savvy, with the ability to learn new software, systems, and processes quickly.

• Proficiency in Google Drive and Microsoft Office.

• Strong attention to detail, organization, and accuracy.

• Ability to work independently while contributing to a team environment.

• Reliable attendance, punctuality, and a professional attitude.

• Schedule flexibility and availability to work any assigned shift between 8:00 AM and 7:00 PM, Monday through Saturday.

Schedule & Availability

• Scheduling needs may vary based on business needs.

• Shifts may be scheduled any time between 8:00 AM and 7:00 PM, Monday through Saturday.

• Applicants must be available to work a flexible schedule within these operating hours, including weekdays and Saturdays.

• Specific workdays and shift hours will be communicated during the hiring process.

Benefits

Allstate Exteriors offers the following benefits to eligible employees following successful completion of the 90-day probationary period:

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Paid time off (PTO)

Work Environment

• Work setting: In-person, office-based position.

• Work location: Allstate Exteriors office in London, Ohio.

If you're a motivated, tech-savvy individual who enjoys helping customers, learning new systems, and working toward goals, we'd love to hear from you!