Appointment Coordinator – Service Department (Bilingual Preferred)

Twin Falls Chevrolet; Twin Falls (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

On-the-job training

Career growth

Competitive compensation

Benefits

Job summary

Twin Falls Chevrolet in Twin Falls, ID is seeking a full-time Appointment Coordinator for our Service BDC team. You will book service appointments, answer questions, and support guests by phone, text, and online chat.

Fluent English and Spanish are preferred. You will log communications in our CRM, follow up on no-shows, and help guests understand maintenance recommendations. Join a friendly, fast-paced team with training and growth opportunities.

Qualifications

• Previous experience in a Service BDC, call center, or guest service is a plus.
• Bilingual in English and Spanish preferred (verbal and written).
• Strong multitasking and organizational skills.
• Friendly, professional communicator who follows through.
• Comfortable using scripts to offer appointment options clearly.

Responsibilities

• Answer incoming calls, texts, and chats from service guests.
• Schedule service check-in times and contact guests due for maintenance.
• Go over recommended services, recalls, and timelines with guests.
• Gather guest and vehicle information and set accurate appointments.
• Confirm appointments and follow up on no-shows or delays.
• Log all communications in our CRM system.
• Assist Spanish-speaking guests with translations as needed.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Tools

CRM software

Phone & chat support

Job description

About the Role:

We’re hiring a full-time Appointment Coordinator to join our Service BDC (Business Development) team! This role is all about helping our guests get their vehicles scheduled for maintenance and repair in a friendly, efficient way.

You’ll speak with guests by phone, text, and online chat to book service appointments, answer questions, and follow up as needed. We’re looking for someone who’s kind, detail-oriented, and confident in both English and Spanish. If you love helping people and want to be part of a fast-paced, team-focused environment—we want to talk to you!

What You’ll Do:

• Answer incoming calls, texts, and chats from service guests
• Schedule service check-in times and reach out to guests due for maintenance
• Go over recommended services, recalls, and expected timelines
• Gather guest and vehicle info and set accurate appointments
• Confirm appointments and follow up on no-shows or delayed work
• Log all communication in our CRM system
• Assist Spanish-speaking guests with translations as needed

What We’re Looking For:

• Bilingual in English and Spanish preferred (verbal and written)
• Previous experience in a Service BDC, call center, or guest service role is a plus
• Strong multitasking and organizational skills
• Friendly, professional communicator who follows through
• Comfortable using scripts and offering appointment options clearly

Why Join Twin Falls Cars?

• Supportive and positive team atmosphere
• On-the-job training and career growth opportunities
• Competitive compensation and benefits
• Locally owned and growing—we promote from within!