Applied Learning Student Assistant - Advanced Computing, Technologies, and Data Systems

WICHITA STATE UNIVERSITY; Wichita, Northern (KS, KY); Hybrid; USD 18,000 - 23,000; Part time

Job summary

Wichita State University information technology services seeks a student assistant on the Wichita campus to gain hands-on experience in research computing and user support. You will work in Linux-based environments, assist researchers, and help maintain documentation. This paid role requires a high school diploma or equivalent and enrollment in at least six WSU credits.

The position is on-site, with work hours 8am–5pm, and requires U.S. citizenship.

Qualifications

• High School diploma or equivalent required.
• Enrollment in a minimum of 6 credit hours at Wichita State University.

Responsibilities

• Support users of research computing and data systems.
• Troubleshoot account access, software environment, and system usage issues.
• Apply analytical and problem-solving skills to diagnose and resolve technical concerns.
• Work in Linux-based and scientific computing environments.
• Create, update, and maintain user documentation and knowledge resources.
• Develop technical communication skills through interactions with students, faculty, and researchers.
• Monitor system status and escalate issues per procedures.
• Gain experience with research software ecosystems and computing workflows.
• Maintain records of support requests, activities, and resolutions.
• Collaborate with professional staff on projects supporting research and instructional computing services.

Skills

Linux-based environments

Technical documentation

User support

Research computing

Education

High School diploma or equivalent

Enrolled in 6+ credit hours at WSU

Job description

Department

Information Technology Services

Campus Location

Wichita, KS - WSU Main Campus

Hire Type

Part Time

Pay

15.00 per hour

Work Schedule

work is performed on-site and in person. Between the hours of 8am -5 pm

Export Compliance Requirement

This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a "U.S. Citizen".

Job Story

Looking to gain hands-on experience with advanced computing, research technologies, and data systems while building skills that are highly valued in today's technology workforce? We are seeking Shockers who are interested in developing technical, analytical, and professional skills through a paid applied learning student position. This opportunity provides real-world experience supporting Wichita State University's advanced computing and research infrastructure, including high-performance computing (HPC) and research cyberinfrastructure services used by students, faculty, and researchers across a variety of disciplines.

Students will gain experience working in Linux-based environments, assisting users, solving technical challenges, creating documentation, and supporting research-focused technology services. Through this applied learning experience, students will strengthen their problem-solving abilities, technical communication skills, and understanding of professional IT support practices while contributing to the university's research and innovation mission. Supervision and mentorship will ensure meaningful experiences that align with academic preparation and career goals.

Job Summary

A student assistant will carry out administrative and technical tasks requested by a supervisor. Depending on the area the student assistant is employed in, they may assist and mentor other students or provide support throughout the campus in various forms.

Job Duties

Applied Learning position provides practice in developing technical and professional competencies through:

• supporting users of research computing and data systems
• troubleshooting account access, software environment, and system usage issues
• applying analytical and problem-solving skills to diagnose and resolve technical concerns
• working in Linux-based and scientific computing environments
• creating, updating, and maintaining user documentation and knowledge resources
• developing technical communication skills through interactions with students, faculty, and researchers
• monitoring system status and escalating issues through established support procedures
• gaining experience with research software ecosystems and computing workflows
• maintaining accurate records of support requests, activities, and resolutions
• collaborating with professional staff on projects that support research and instructional computing services

Assistance may include responding to service requests, onboarding new users, developing training materials, documenting procedures, participating in technology-related projects, supporting workshops or outreach activities, and performing other duties as assigned.

Required Education

High School diploma or equivalent. Enrolled in a minimum of 6 credit hours at Wichita State University.

Additional Requirements

US Citizen

Required Experience

This is specific to each position and department. See additional requirements and/or preferences.

Physical Requirements

Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.