Applications Systems Analyst III Epic MyChart

Socket.dev; Morristown (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

Socket.dev in Morristown, NJ seeks an experienced Epic MyChart Analyst to support the Patient Experience/Engagement and Digital programs across health systems. You will analyze, optimize, and implement MyChart workflows, linking clinical teams with patients and staff through digital health services.

You'll collaborate with IT and training to reduce service desk requests, ensure data-driven decisions, and apply agile principles to deliver reliable patient portals, telehealth, and engagement

Qualifications

• 5+ years of experience in building and implementing Epic MyChart.
• 5+ years of experience in supporting healthcare patient portal and patient engagement websites.
• Excellent time management skills.
• Strong analytical and multi-tasking skills.
• Implemented Video Visits and Video on Demand in MyChart with any Epic integrated video platform.
• Experience with Health Communication systems like WELL Health, Twilio, SpinSCi, TeleVox.
• Experience in working on a multi-facility, multi-clinic, healthcare organization
• Experience in customizing web applications and websites like MyChart.
• Runs queries to report on various metrics.
• Develops and monitors testing scenarios and methodologies to demonstrate system efficiency.
• Prepares and maintains documentation on testing plans.
• Experience with Direct/Open scheduling, e-Check in, Patient Questionnaires, TeleHealth (e-visits, video visits, etc.), MyChart mobile app, Result Release, or similar projects.
• Understanding of hospital and ambulatory operations and workflows including patient portals and mobile devices.
• Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Ability to interact effectively with peers, management, physician office staff, vendors, and other customers
• Effective organization skills and attention to detail; effective follow-through, and commitment to excellence
• Ability to hear and communicate with others in a clear, understandable, and professional manner.
• Demonstrated use of good written and verbal communication skills
• Experience participating in optimization projects including design, build, testing, and support
• Self-starter
• Comfortable with ambiguity
• Can make critical decisions.

Skills

Analytical thinking

Time management

Problem solving

Communication skills

Agile mindset

Data-driven

Education

HS Diploma / GED

Tools

Epic MyChart

WELL Health

Twilio

TeleVox

SpinSci

Job description

As an experiencedEpic MyChart Analyst,you are a vital member of the ISS Population Health – Patient Experience/Engagement team providing direct support to the development and implementation of Patient Experience/Engagement and Digital programs. This role requires a customer-focused, data-driven, strategic, organized, innovative, and passionate communicator who strives to effectively help patients, clinicians and healthcare team members engaged in a variety of digital health services. Analyst will bring a strong analytical, and problem-solving background with an agile development mindset. Acts as the liaison supporting AHS entities who provide digital health services, including administration, providers, and staff for digital health related services. Stays abreast of new, available, and upcoming technologies and methodologies. Partners with Training team on creation of content for staff end-user training, proactively minimize the number of service desk requests and improve efficiency

The ideal resource would have previous experiences in working with health systems on Epic MyChart implementation, optimization, and support.

Qualifications

Education:
Minimum of a HS Diploma / GED
Quals:

• 5 plus years of experience in building and implementing Epic MyChart
• 5 plus years of experience in supporting healthcare patient portal and patient engagement websites
• Excellent time management skills
• Strong analytical and multi-tasking skills
• Implemented Video Visits and Video on Demand in MyChart with any Epic integrated video platform.
• Experience with Health Communication systems like WELL Health, Twilio, SpinSCi, TeleVox.
• Experience in working on a multi-facility, multi-clinic, healthcare organization
• Experience in customizing web applications and websites like MyChart
• Runs queries to report on various metrics.
• Develops and monitors testing scenarios and methodologies to demonstrate system efficiency.
• Prepares and maintains documentation on testing plans.
• Experience with Direct/Open scheduling, e-Check in, Patient Questionnaires, TeleHealth (e-visits, video visits, etc.), MyChart mobile app, Result Release, or similar projects.
• Understanding of hospital and ambulatory operations and workflows including patient portals and mobile devices.
• Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Ability to interact effectively with peers, management, physician office staff, vendors, and other customers
• Effective organization skills and attention to detail; effective follow-through, and commitment to excellence
• Ability to hear and communicate with others in a clear, understandable, and professional manner.
• Demonstrated use of good written and verbal communication skills
• Experience participating in optimization projects including design, build, testing, and support
• Self-starter
• Comfortable with ambiguity
• Can make critical decisions